Senior Manager, Digital & Technology

ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD in Singapore is seeking an experienced IT business liaison to translate business needs into clear application requirements and to serve as a Subject Matter Expert for hospitality core systems.

You will engage stakeholders, help define scope and objectives, and lead a team of project managers to deliver hospitality projects on time and within scope. The role also involves evaluating vendors, PoCs, and documenting changes and support processes.

Responsibilities

• Act as a liaison between business stakeholders and IT system vendors by translating business requirements into application requirements
• Engage with business stakeholders to identify and analyse business needs, conduct requirements gathering, and define scope and objectives
• Subject Matter Expert for Hospitality related core systems including Central Reservation Systems, Property Management Systems and more
• Manage a team of project managers to deliver hospitality projects and programme including project scope, timeline, and deliverables
• Provide recommendations for solutions or improvements to business processes through new technology, or review alternative uses of existing tools and processes
• Evaluate products and services from different vendors, and conduct Proof of Concept (PoC) where necessary
• Provide necessary change and support documentation

Job description

• Act as a liaison between the business stakeholders and IT system vendors by translating business requirements into application requirements
• Engage with business stakeholders to identify and analyse business needs, conduct requirements gathering, and define scope and objectives
• Subject Matter Expert for Hospitality related core systems including Central Reservation Systems, Property Management Systems and more
• Manage a team of project managers to deliver hospitality projects and programme including project scope, timeline, and deliverables
• Provide recommendations for solutions or improvements to business processes through new technology, or review alternative uses of existing tools and processes
• Evaluate products and services from different vendors, and conduct Proof of Concept (PoC) where necessary
• Provide necessary change and support documentation