Hospitality Manager

Univerz HR Consulting Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Univerz HR Consulting Pte Ltd is seeking an experienced Service Manager to oversee daily operation and guest services across apartment properties in Singapore. The role entails managing housekeeping, F&B, safety, and maintenance, while leading a team to deliver outstanding hospitality.

You will be responsible for budgeting, events, room bookings, and ensuring compliance with health and safety regulations, aiming for high service satisfaction and well-maintained facilities.

Qualifications

• Experience in a service management role or related field is essential.
• Strong leadership and team management abilities to motivate staff effectively.
• Customer service orientation with the ability to build and maintain relationships.
• Excellent troubleshooting and creative problem-solving skills to address service issues promptly.
• Strong written and verbal communication skills to interact with customers and team members.
• Comprehensive knowledge of industry standards, regulations, and best practices relevant to the service sector.

Responsibilities

• Oversee daily operation and ensure seamless guest service.
• Oversee apartment operations and manage housekeeping, F&B.
• Lead with hospitality skills to deliver outstanding service.
• Maintain high service satisfaction and customer service excellence.
• Manage budgets and financial plans; control expenditures.
• Plan maintenance, events, and room bookings.
• Ensure safety, hygiene, and compliance with safety regulations.
• Ensure facilities and rooms are well maintained and safe.

Skills

Service management

Leadership

Customer service

Problem solving

Communication

Industry knowledge

Job description

• Oversee daily operation and ensuring seamless guest service
• Oversee the daily operations of the apartment and manage all departments such as housekeeping, food and beverage
• Serves as a leader in displaying outstanding hospitality skills
• Ensuring high levels of service satisfaction by providing excellent customer service
• Managing budgets and financial plans and controlling expenditure
• Planning maintenance work, events, and room bookings
• Ensure safety and hygiene in work areas
• Ensuring compliance with health and safety regulations
• Ensure all facilities and rooms are well maintained and meet safety standards

Required Skills and Qualifications

• Experience: Previous experience in a service management role or related field is essential.
• Leadership Skills: Strong leadership and team management abilities to motivate and guide staff effectively.
• Customer-Focused: A strong customer service orientation with the ability to build and maintain relationships.
• Problem-Solving: Excellent troubleshooting and creative problem-solving skills to address service issues promptly.
• Communication: Strong written and verbal communication skills to interact effectively with customers and team members.
• Industry Knowledge: Comprehensive knowledge of industry standards, regulations, and best practices relevant to the service sector.