Hospitality Manager

ACI HR Solutions; Singapore; Vor Ort; SGD 90.000 - 150.000; Vollzeit

Zusammenfassung

ACI HR Solutions’ client, a family office, seeks a Hospitality Manager to oversee overseas and local high-end private residences and estates. The role requires on-site presence during principal’s stays and hands-on hospitality support.

The ideal candidate has 5–8 years in hotel operations with strong front office, housekeeping and guest services, plus fluency in English and Mandarin. International travel up to 60 days annually is expected.

Qualifikationen

• Diploma or degree in Hospitality Management or related discipline.
• 5–8 years of hotel operations or hospitality management experience.
• Fluent English and Mandarin.
• Experience in luxury hotels or premium hospitality preferred.
• Willingness to travel overseas as required.

Aufgaben

• Oversee daily property operations and inspections to maintain cleanliness, safety and presentation standards.
• Supervise guest services, housekeeping, and property preparation; ensure service standards.
• Coordinate preventive maintenance, repairs, and renovations; manage vendors and service providers.
• Oversee overseas properties and ensure consistent operating standards across locations.
• Coordinate on-site staff, housekeeping, maintenance and contract service providers.
• Prepare operational reports and monitor budgets and expenses; identify cost-saving opportunities.
• Maintain confidentiality and security for property owners and residences.

Kenntnisse

Fluent English,

Mandarin

Team leadership

Vendor coordination

Property management

Attention to detail

Organisational skills

Ausbildung

Diploma or degree in Hospitality Management

Jobbeschreibung

Our client is a family office seeking a Hospitality Manager to oversee their overseas and local high-end private residences and private estates and residential properties. The Hospitality Manager will also be required to be on site to provide hands‑on hospitality support during the principal’s and family’s stays.

The ideal candidate must have 5–8 years of hotel operations experience, with a strong background in front office operations, housekeeping and guest services. The role requires strong organisational skills, attention to detail, vendor coordination capabilities and a willingness to travel overseas as required. International travel is expected to total no more than 60 days per year, with flexibility required around the family’s travel schedule.

Property Operations

• Oversee daily operations and conduct regular property inspections to maintain cleanliness, safety and presentation standards.

• Establish and implement operational procedures and service standards.

• Identify operational issues and implement improvements.

• Coordinate with vendors, contractors and external service providers to ensure timely and quality service delivery.

Guest Services and Housekeeping

• Maintain high service standards and coordinate arrangements according to property owners' preferences.

• Supervise housekeeping, cleaning and property preparation.

• Establish inspection checklists and quality control procedures.

• Monitor housekeeping standards and staff performance.

Maintenance and Facilities Management

• Coordinate preventive maintenance, repairs, equipment servicing and renovation works.

• Liaise with contractors and service providers to ensure timely completion and quality workmanship.

• Monitor property conditions, maintenance costs and compliance with local safety requirements.

Team and Vendor Management

• Coordinate on-site staff, housekeeping teams, maintenance teams and outsourced service providers.

• Support staff training and implementation of standard operating procedures (SOPs).

• Monitor vendor performance, service quality and contractual obligations. 2.5 Budget and Performance Management

• Assist in preparing and monitoring operating budgets and expenses.

• Review vendor quotations and identify cost‑saving opportunities without compromising service quality.

• Prepare operational reports and recommend improvements to property performance.

Overseas Property Coordination

• Oversee properties across different countries and maintain consistent operating standards.

• Coordinate with local teams and service providers to address operational requirements.

• Conduct overseas property visits and inspections as required.

Confidentiality and Security

• Maintain strict confidentiality regarding property owners and property-related matters.

• Coordinate access control, visitor arrangements and key management.

• Ensure professional conduct and proper handling of confidential information.

Requirements

• Diploma or degree in Hospitality Management, Hotel Management, Tourism or a related discipline.

• 5–8 years of relevant hotel operations or hospitality management experience is mandatory.

• Strong hands‑on experience in front office operations, housekeeping and overall hotel operationswith the willingness to personally provide service as well as manage operations

• Fluent English and Mandarin

• Experience in luxury hotels or premium hospitality establishments is preferred.

• Property operations, maintenance coordination and vendor management experience is an advantage.

• Strong organisational, communication and problem‑solving skills.

• Strong organisational skills and the ability to coordinate staff, contractors and managing agents across multiple locations.

• High standards of professionalism, discretion and attention to detail.

• Ability to manage multiple properties and competing priorities.

• Previous private household or family office experience would be an advantage, but we welcome strong hotel professionals making this transition. Familiarity with property maintenance, rental property coordination and a valid driving licence would also be beneficial.

• Willingness and ability to travel overseas as requiredis a must