Home Ownership & Eligibility Manager

sggovterp; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Housing Development Board in Singapore seeks a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, and to assess eligibility for flat purchases, CPF housing grants and HDB housing loans.

You will liaise with solicitors and relevant agencies, process appeals, draft case reports for management, and may supervise counter operations. A 1+1 year contract is offered and applicants will be notified within four weeks of the closing date.

Qualifications

• Good interpersonal skills and a customer-service mindset.
• Ability to establish rapport with people at all levels.
• Experience collaborating with stakeholders and agencies is desirable.

Responsibilities

• Deliver quality services to applicants and residents of HDB flats and assess eligibility for flat purchases.
• Assess eligibility for CPF housing grants and HDB housing loans and provide housing/financing guidance.
• Process transactions, appeals, and liaise with solicitors and relevant agencies.
• Supervise counter operations when rostered and process Enhanced CPF Housing Grant applications.
• Draft case reports and submissions for management's consideration.
• Streamline work processes for customers and staff.

Skills

Interpersonal skills

Customer-service mindset

Rapport building

Job description

Housing Development Board in Singapore seeks a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, and to assess eligibility for flat purchases, CPF housing grants and HDB housing loans.

You will liaise with solicitors and relevant agencies, process appeals, draft case reports for management, and may supervise counter operations. A 1+1 year contract is offered and applicants will be notified within four weeks of the closing date.