Housing Solutions Manager - Customer Relations

Housing & Development Board; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Housing & Development Board is seeking a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, assessing eligibility for flat purchases, CPF housing grants and HDB housing loans.

You will guide housing and financing decisions, process transactions, respond to appeals, and liaise with solicitors and agencies. The role offers exposure to the HDB flat purchase value chain and opportunities to streamline processes for customers and staff.

Qualifications

• You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Responsibilities

• Deliver quality services to applicants and residents of HDB flats.
• Assess eligibility for flat purchases, CPF housing grants and HDB housing loans.
• Provide guidance on housing and financing decisions, process transactions.
• Assess appeals and liaise with stakeholders.

Skills

Customer service

Interpersonal skills

Stakeholder liaison

Team player

Job description

Housing & Development Board is seeking a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, assessing eligibility for flat purchases, CPF housing grants and HDB housing loans.

You will guide housing and financing decisions, process transactions, respond to appeals, and liaise with solicitors and agencies. The role offers exposure to the HDB flat purchase value chain and opportunities to streamline processes for customers and staff.