Estate Manager (Sales Services)

sggovterp; Singapore; On-site; SGD 52,000 - 86,000; Full time

Job summary

sggovterp is seeking a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, guiding housing and financing decisions, and processing related transactions.

You will assess eligibility for new or resale flats, CPF grants, and HDB loans, liaise with applicants and legal partners, and handle appeals. Contract terms may include supervision of counter operations and grant processing.

Qualifications

• You should be a good team player with excellent interpersonal skills.
• You should have a customer-service mindset.
• You should be able to establish rapport with people at all levels.

Responsibilities

• Assess applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan.
• Provide guidance towards informed housing and prudent financing decisions and process sale or resale transactions.
• Assess and respond to appeals from customers who deviate from eligibility conditions; prepare case reports and submissions.
• Liaise day-to-day with applicants/residents, solicitors and relevant agencies.
• Potentially supervise counter operations to ensure smooth service; process Enhanced CPF Housing Grant applications.

Skills

Interpersonal skills

Team player

Customer service mindset

Rapport building

Job description

What the role is

You will deliver quality services to applicants and residents of HDB flats and facilitate home ownership by assessing eligibility for flat purchases, CPF housing grants and HDB housing loans. You will also provide guidance on housing and financing decisions, process transactions, assess appeals and liaise with stakeholders. The role offers opportunities to gain an in-depth appreciation of the HDB flat purchase value chain and streamline work processes for customers and staff.

What you will be working on

Your responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management's consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers. These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.

What we are looking for

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.