Estate Manager - Customer Relations (Sales Services Section)

sggovterp; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Housing Development Board in Singapore seeks a Customer Relations Manager to deliver quality services to applicants and residents of HDB flats, and to assess eligibility for flat purchases, CPF housing grants and HDB housing loans.

You will liaise with solicitors and relevant agencies, process appeals, draft case reports for management, and may supervise counter operations. A 1+1 year contract is offered and applicants will be notified within four weeks of the closing date.

Qualifications

• Good interpersonal skills and a customer-service mindset.
• Ability to establish rapport with people at all levels.
• Experience collaborating with stakeholders and agencies is desirable.

Responsibilities

• Deliver quality services to applicants and residents of HDB flats and assess eligibility for flat purchases.
• Assess eligibility for CPF housing grants and HDB housing loans and provide housing/financing guidance.
• Process transactions, appeals, and liaise with solicitors and relevant agencies.
• Supervise counter operations when rostered and process Enhanced CPF Housing Grant applications.
• Draft case reports and submissions for management's consideration.
• Streamline work processes for customers and staff.

Skills

Interpersonal skills

Customer-service mindset

Rapport building

Job description

[What the role is]

You will deliver quality services to applicants and residents of HDB flats and facilitate home ownership by assessing eligibility for flat purchases, CPF housing grants and HDB housing loans. You will also provide guidance on housing and financing decisions, process transactions, assess appeals and liaise with stakeholders. The role offers opportunities to gain an in-depth appreciation of the HDB flat purchase value chain and streamline work processes for customers and staff.

[What you will be working on]

Your responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management's consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers. These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.

[What we are looking for]

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.