Holistic Wellness Membership Advisor

Morrow Health

Singapore

On-site

SGD 42,000 - 60,000

Full time

14 days+

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Job summary

MORROW Health is seeking a Membership Consultant in Singapore to engage prospective members, showcase our wellness offerings, and convert enquiries into active memberships. You will educate customers on our products and services, reflect our values of care and holistic wellbeing, and work on-site to support smooth onboarding and ongoing engagement.

This front-line role combines sales, product knowledge, and customer service to drive growth for MORROW Health.

Qualifications

Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
1–3 years of experience in consultative sales, membership sales, or customer-facing roles.

Responsibilities

Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
Follow up with leads through calls, emails, and digital channels to maximise conversion.
Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
Track and report sales activities, conversion rates, and member feedback for continuous improvement.
Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in-class retention rates.