#Hiring Now- IT support / Desktop Engineer (Normal shift)

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to serve as the first point of contact for end users requiring IT assistance. You will provide timely desktop support, troubleshoot hardware/software issues, and ensure compliance with SLAs across multiple locations in Singapore.

The role involves on-site and remote support, imaging, deployment, asset management, and documentation, with rotation in shift coverage to meet business needs.

Qualifications

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline.
• Minimum 1 year of experience in desktop support or IT helpdesk environment.
• Minimum 1 year of hands-on experience supporting: Windows 10/11 and Office 365 (added advantage).

Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Skills

Desktop support

Troubleshooting

Incident management

Communication

Education

ITE or Diploma in IT

Tools

Windows 10/11

Office 365

Job description

Job Description & Requirements

Primary Purpose

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs).

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements.

Key Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
• Minimum 1 year of experience in desktop support or IT helpdesk environment
• Minimum 1 year of hands-on experience supporting:

• Microsoft Windows 10/11

  Microsoft Office 365 (added advantage)