Desktop Support Engineer

INFINITE COMPUTER SOLUTIONS PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

INFINITE COMPUTER SOLUTIONS PTE LTD is seeking a Desktop Support professional in Singapore to provide hands-on IT support to users. You will handle incident resolution, imaging tasks, asset inventories, and escalate complex issues to vendors when needed.

The role requires strong English communication, workstation knowledge, and the ability to prioritize tasks with urgency. Prior helpdesk or call centre experience is advantageous for delivering timely support.

Qualifications

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via telephone or remote tools is an advantage.
• Demonstrate knowledge in the support of workstations and related components.
• Good verbal and written communication skills.
• Good coordination skills.
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicates with teammates and managers.

Responsibilities

• Perform Desktop Support services to users
• Receiving, prioritizing and resolving end user help requests, escalating incidents to maintain SLA.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Skills

English proficiency

Communication

Coordination

Prioritization

Team communication

Tools

Windows 10

Microsoft 365

Job description

Roles and Responsibilities

• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers.