High-Volume Support Specialist - Retention & Solutions

Wise; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Wise is seeking a High Volume Support Specialist in Singapore. You will own the customer experience end to end for our high-value consumer and business customers, delivering service and guidance to reduce friction and elevate loyalty.

You will work in a fast-paced environment, solving complex inquiries with autonomy and a customer-first mindset. You will own communications, provide regular updates, partner with KYC and Financial Crime when needed, and share insights to refine playbooks and

Qualifications

• Responsibilities require ownership and proactive problem solving.
• Ability to manage high-volume inquiries with empathy and clarity.
• Collaboration with KYC and Financial Crime teams when needed.

Responsibilities

• Take cradle-to-grave ownership of customer inquiries, aiming for first contact resolution.
• Manage a dynamic multi-channel workflow to handle high-volume demand while maintaining quality.
• Diagnose complex issues with creative thinking and exceed standard procedures when needed.
• Collaborate with other teams (KYC, Financial Crime) to resolve customer issues and advocate for the customer.
• Turn every interaction into a reason for the customer to stay, providing empathetic, human service.

Job description

Wise is seeking a High Volume Support Specialist in Singapore. You will own the customer experience end to end for our high-value consumer and business customers, delivering service and guidance to reduce friction and elevate loyalty.

You will work in a fast-paced environment, solving complex inquiries with autonomy and a customer-first mindset. You will own communications, provide regular updates, partner with KYC and Financial Crime when needed, and share insights to refine playbooks and