Helpdesk Engineer | First APAC Hire | Multi-billion Dollar Hedge Fund

Mondrian Alpha; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Mondrian Alpha is seeking a Helpdesk Engineer to own desktop support, AD management, and scripting behind a global trading operation in Singapore. You’ll ensure Windows 10/11, AD, and market data tools stay up and running and collaborate across time zones.

You’ll work with Citrix, VPN, and direct access tools, on-call rotation, and a focus on reliable, scalable automation to reduce recurring incidents.

Qualifications

• Experience with Windows 10/11 and Active Directory administration.
• Scripting/automation skills in PowerShell; Python or C# a plus.
• Experience with trading or market data apps like Bloomberg is a plus.
• Strong communication to explain tech to non-technical colleagues.

Responsibilities

• Provide first-line and escalated technical support across all departments, covering hardware, software, networking, remote access (Citrix, VPN) and telephony.
• Manage Windows 10/11 and Active Directory: user accounts, group policy, DNS and DHCP.
• Automate and script repetitive work in PowerShell, Python or C#, using a centrally managed script repository.
• Support onboarding and offboarding and keep the knowledge base and IT procedures current.
• Work with the Managed Services Provider and internal teams to resolve complex issues.
• Join an on-call rota that gives the firm 24/7 coverage across time zones.

Skills

Windows

Active Directory

PowerShell

Python

C#

Citrix

VPN

DNS

DHCP

Clear communicator

Tools

Citrix

VPN

Job description

Our client, a global investment management firm, is looking for a Helpdesk Engineer to own the desktop, the directory, and the scripts behind a global trading operation. If you live in Windows, Active Directory and PowerShell, and you can keep Bloomberg and other market data tools running when it matters, this is the role you’ve been waiting for.

Our client has teams in London and New York. They’re making their first hire in Singapore, where technology sits at the centre of operations. As the engineer people call when something goes wrong, you’ll fix it fast and make sure it doesn’t happen twice.

Why you’ll want this job

• A collaborative meritocracy. Your contribution is recognised and rewarded, and you’ll take on real responsibility early.
• Scripts with real reach. The automation you build is used across the firm, so your impact goes well beyond your own desk.
• Hiring for how you think. The firm values how you learn and solve problems, not just what’s on your CV.

What you’ll do

• Provide first-line and escalated technical support across all departments, covering hardware, software, networking, remote access (Citrix, VPN) and telephony.
• Manage Windows 10/11 and Active Directory: user accounts, group policy, DNS and DHCP.
• Automate and script repetitive work in PowerShell, Python or C#, using a centrally managed script repository.
• Support onboarding and offboarding and keep the knowledge base and IT procedures current.
• Work with the Managed Services Provider and internal teams to resolve complex issues.
• Join an on-call rota that gives the firm 24/7 coverage across time zones.

What we’re looking for

• Strong Windows, Active Directory and Microsoft Office experience, with familiarity with TCP/IP, VPN, DNS and DHCP.
• Scripting or automation skills in PowerShell (at least command-line level), with Python or C# a plus.
• Experience supporting Citrix, VPN or other remote access solutions.
• Experience in finance, or with trading and market data applications such as Bloomberg.
• A clear communicator who can explain technical issues to non-technical colleagues.

This role has recently reopened, and the firm is moving quickly.