Help Desk Support Officer , Marine Parade

WSH Experts Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

WSH Experts Pte Ltd in Singapore invites applications for an IT Support role focused on notebook and desktop troubleshooting across Dell, Lenovo, HP and Apple devices. You will install, configure and support Windows and macOS for users.

Responsibilities include managing Microsoft 365 workloads, supporting third-party software, handling ITSM tickets with SLA adherence, and submitting tickets for all tasks to ensure seamless end-user service.

Responsibilities

• Provide technical support for notebooks and desktops (Dell, Lenovo, HP and Apple devices).
• Install, configure and support Microsoft Windows and Apple MacOS user operating systems.
• Install, configure and support Microsoft 365 software and services.
• Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.

Job description

Job Description

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services.
• Install, configure and support 3rd party software.

Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks.