Help Desk Support Officer , Mandai

WSH Experts Pte Ltd; Singapore; On-site; SGD 17,000 - 28,000; Full time

Job summary

WSH Experts Pte Ltd is seeking a capable IT support professional in Singapore to provide technical assistance for Windows and MacOS devices. The role covers installing and configuring Microsoft 365, third-party software, and managing ITSM tickets to meet SLAs.

The candidate will handle desktop and notebook support tasks, ensuring timely issue resolution and smooth IT operations at the user level.

Qualifications

• Experience providing technical support for Windows and MacOS.
• Familiar with Microsoft 365 and third-party software.
• Ability to manage ITSM tickets and meet SLAs.

Responsibilities

• Provide technical support for notebooks and desktops (Windows/MacOS).
• Install, configure and support Microsoft 365 software and services.
• Submit and track ITSM tickets for support tasks and resolve issues with SLA.

Skills

Customer support

Ticketing

SLA adherence

Tools

ITSM software

Job description

Job Description

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices).

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.
• Install Configure and support Microsoft 365 software and Services.
• Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.

$150 Per Day