Help Desk Support Officer ,Bendemeer

WSH Experts Pte Ltd; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

WSH Experts Pte Ltd in Singapore is seeking a capable IT helpdesk professional to provide technical support for notebooks and desktops, spanning Dell, Lenovo, HP, and Apple devices. You will install, configure, and support Windows and macOS operating systems, Microsoft 365, and third-party software, and manage ITSM tickets with SLA commitments.

The role emphasizes timely ticket resolution and effective communication with users, contributing to reliable IT services and user satisfaction within a

Responsibilities

• Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices).
• Install, configure and support Microsoft Windows and Apple MacOS user operating systems.
• Install, configure and support Microsoft 365 software and Services.
• Install, configure and support 3rd party software.
• Attend to all ITSM tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.

Job description

Job Description

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services.


• Install, configure and support 3rd party software.

Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks.