Helix AIOps AMS Consultant | Global IT Operations

AVENSYS CONSULTING PTE. LTD.

Singapore

On-site

SGD 120,000 - 160,000

Full time

8 days ago

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Job summary

AVENSYS CONSULTING PTE. LTD. is seeking an experienced BHOM AIOps Consultant to deliver L2/L3 operational support, configuration, and optimization of BHOM AIOps platforms for global clients from Singapore.

The role involves leading technical teams, ensuring platform stability, and enabling proactive automation. You will configure, upgrade, and integrate BHOM AIOps with ITSM, monitoring tools, and cloud platforms, while driving KPI reporting and service health dashboards.

Qualifications

Bachelor’s degree in engineering, Computer Science, Information Technology, or a related discipline.
7–12 years of IT Operations, Managed Services, Enterprise Monitoring, or Consulting experience.
Strong customer-facing consulting and stakeholder management skills.
Excellent verbal and written communication skills in English.
Ability to work independently as well as in global, cross-functional teams.

Responsibilities

Provide L2/L3 operational support for BHOM AIOps platforms as per agreed SLAs.
Administer, configure, customize, and maintain BHOM AIOps solutions to ensure platform availability and performance.
Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.
Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection, event noise reduction, predictive analytics, event enrichment, and root cause analysis.
Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.
Troubleshoot platform, integration, customization, and performance issues across BHOM AIOps environments.
Configure and manage integrations between BMC Helix solutions such as ITSM, Discovery, cloud platforms, and third-party monitoring tools.
Lead or participate in teams comprising BMC Helix, partner, and customer resources to deliver successful outcomes.
Drive adoption of monitoring, observability, and AIOps capabilities across customer environments.
Collaborate with Service Owners and stakeholders to define KPIs, service health metrics, reporting, and operational dashboards.
Plan and execute product upgrades, patching, migrations, and rollout of new platform capabilities.
Support & Help Customer adopt HelixGPT, Intelligent Automation, and Agentic Operations use cases where applicable.
Follow BMC Helix best practices and contribute to CSI initiatives.