Global Desktop Support Engineer for Hedge Funds

Balyasny Asset Management L.P.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Balyasny Asset Management L.P. in Singapore is seeking a Desktop Support Engineer with at least 5 years of hedge fund/financial institution experience to provide global end-user support across Windows desktop/server environments.

You will manage Office 365, Active Directory, Citrix Cloud, Azure VDA/VDI, VPN/VDI, and asset management tasks, ensuring fast, reliable service with strong communication.

Travel may be required across offices; the role emphasizes problem solving and customer service.

Qualifications

• Minimum 5 years desktop support experience at hedge fund or investment advisor
• Exceptional customer service with strong written and oral communication skills
• Strong problem-solving and ability to multi-task in a fast-paced environment
• Experience supporting remote users and VPN/VDI connections
• Knowledge of PowerShell, scripting, and SCCM is a plus
• Travel may be required across all office locations for coverage and/or initiatives

Responsibilities

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding/offboarding

Skills

End-user support

Office 365

Active Directory

PowerShell

Mobile device support

Tools

Citrix Cloud

Azure VDA/VDI

JIRA Service Desk

Job description

Balyasny Asset Management L.P. in Singapore is seeking a Desktop Support Engineer with at least 5 years of hedge fund/financial institution experience to provide global end-user support across Windows desktop/server environments.

You will manage Office 365, Active Directory, Citrix Cloud, Azure VDA/VDI, VPN/VDI, and asset management tasks, ensuring fast, reliable service with strong communication.

Travel may be required across offices; the role emphasizes problem solving and customer service.