Healthcare Solutions & Compliance Manager

Careerlibrary Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Careerlibrary Singapore is seeking a Customer Solutions Manager in Singapore to drive alignment between Operations and Customer Service in a regulated healthcare environment. You will ensure regulatory certification, compliance, and audit readiness while bridging Business Solutions and Sales with clinics, hospitals, and veterinary practices.

You will lead cross-functional teams, manage key accounts, develop SOPs, and support ongoing audits and licenses, with a focus on patient and animal safety

Qualifications

• Experience: Minimum 5 years in operations, customer service, or business solutions within healthcare, medical device, pharma, or veterinary industries.
• Knowledge: Working understanding of HSA, Bizsafe and AVA regulations, medical/veterinary supply chain, and customer environments such as clinics and hospitals.
• Skills: Strong cross-functional leadership and stakeholder management. Able to discuss technical/clinical requirements credibly with healthcare professionals. Skilled in SOP development, process mapping, and regulatory support.
• Attributes: Customer-centric with high attention to detail and compliance. Calm under pressure when patient/animal care is impacted.
• Education: Bachelor’s degree in Life Sciences, Business, Healthcare Management, Veterinary Science, or related field. Certifications or experience in Quality/Regulatory Affairs preferred.

Responsibilities

• Oversee daily operations and customer service for medical devices, diagnostics, pharmaceuticals, and veterinary products.
• Improve collaboration between Operations and Customer Service to ensure compliance with healthcare standards, cold-chain requirements, and patient/animal safety protocols.
• Resolve service issues impacting clinics, hospitals, or veterinary practices with urgency and regulatory awareness.
• Cross-train Customer Service associates to perform telesales functions, enabling proactive order generation and customer engagement.
• Act as primary liaison between Business Solutions, Sales, and Clinical teams to align on customer requirements.
• Meet directly with veterinarians, clinic managers, hospital procurement, and lab directors to understand clinical workflows, product needs, and service expectations.
• Translate customer feedback into operational and service improvements that meet healthcare compliance and quality standards.
• Serve as backup for Operations and Customer Service Lead to maintain service to healthcare providers during absences or peak demand.
• Develop, implement, and maintain robust Standard OperatingProcedures aligned with HSA, AVA, WSH council and GDP requirements.
• Document operational workflows, complaint handling, product traceability, and escalation paths specific to medical/veterinary products.
• Play a key role in HSA, AVA and Bizsafe audits, license renewals, and maintaining ongoing compliance with both authorities.
• Drive CAPA and continuous improvement initiatives based on audit findings, customer complaints, and QA metrics.
• Build strong relationships with Sales, Regulatory, QualityAssurance, Logistics, and external healthcare partners.
• Train and mentorOperations/Customer Service teams on HSA/AVA/Bizsafe compliance, product handling, and customer communication in clinical settings.
• Monitor KPIs including on-time delivery, complaint resolution time, customer satisfaction, and audit readiness.
• Identify and develop internal and external succession candidates.

Skills

Cross-functional leadership

Stakeholder management

SOP development

Process mapping

Regulatory support

Customer-centric

Education

Bachelor’s degree in Life Sciences, Business, Healthcare Management, Veterinary Science, or related field

Job description

Careerlibrary Singapore is seeking a Customer Solutions Manager in Singapore to drive alignment between Operations and Customer Service in a regulated healthcare environment. You will ensure regulatory certification, compliance, and audit readiness while bridging Business Solutions and Sales with clinics, hospitals, and veterinary practices.

You will lead cross-functional teams, manage key accounts, develop SOPs, and support ongoing audits and licenses, with a focus on patient and animal safety