Healthcare Quality Management Executive

Celecti Pte Ltd; Singapore; On-site; SGD 43,000 - 51,000; Full time

Benefits offered by this job

Attractive benefits

5-Day work week

Job summary

Celecti Pte Ltd in Singapore East is seeking a Quality Management Executive to support and drive quality improvement initiatives, patient safety standards, and regulatory compliance across its operations. The role covers incident management, risk assessment, data protection, and collaboration with stakeholders to achieve and maintain certifications.

You will monitor quality indicators, maintain document control, and contribute to healthcare process enhancements.

Qualifications

• Min Diploma in any discipline.
• Min. 3 years of relevant experience in quality management, preferably within the healthcare sector.
• Experience in quality assurance, quality improvement, patient safety, and/or personal data protection.
• Sound knowledge of statutory regulations and healthcare-related guidelines across all areas of healthcare operations.
• Exposure to Root Cause Analysis (RCA) and Failure Modes and Effects Analysis (FMEA) will be advantageous.

Responsibilities

• Manage incidents, customer feedback and complaints, ensuring timely resolution and implementation of preventive measures.
• Identify and assess risks to patient safety and quality of care.
• Develop strategies to mitigate risks and enhance clinical quality and patient safety outcomes.
• Monitor, analyse and evaluate data to assess effectiveness of quality programmes and initiatives.
• Collaborate with internal stakeholders and external consultants to achieve and maintain certifications.
• Support implementation of healthcare regulatory requirements, including data protection and health information policies.
• Work with cross-functional teams to review and improve healthcare processes, workflows and procedures.
• Track and maintain quality indicators (productivity, customer satisfaction, incidents, feedback) and prepare management reports.
• Maintain document control and oversee organisation-wide documentation inventory.
• Manage and track external correspondences with regulatory bodies.

Skills

Quality management

Patient safety

Regulatory compliance

Education

Diploma

Job description

• 5-Day Work Week: Mondays – Fridays , 8:30am to 6:00pm

• Location: East

• Basic Salary: Up to S$4,200 (commensurate with experience) + Attractive Benefits

• Industry: Healthcare

A leading healthcare provider is seeking a Quality Management Executive to support and drive quality improvement initiatives, patient safety standards, and regulatory compliance across its operations.

Job Responsibilities

• Manage incidents, customer feedback and complaints, ensuring timely resolution and implementation of preventive measures

• Identify and assess risks to patient safety and quality of care

• Develop strategies to mitigate risks and enhance clinical quality and patient safety outcomes

• Monitor, analyse and evaluate data to assess effectiveness of quality programmes and initiatives

• Collaborate with internal stakeholders and external consultants to achieve and maintain certifications

• Support implementation of healthcare regulatory requirements, including data protection and health information policies

• Work with cross-functional teams to review and improve healthcare processes, workflows and procedures

• Track and maintain quality indicators (productivity, customer satisfaction, incidents, feedback) and prepare management reports

• Maintain document control and oversee organisation-wide documentation inventory

• Manage and track external correspondences with regulatory bodies

Job Requirements

• Min.Diploma in any discipline

• Min. 3 years of relevant experience in quality management, preferably within the healthcare sector

• Experience in quality assurance, quality improvement, patient safety, and/or personal data protection

• Sound knowledge of statutory regulations andhealthcare-related guidelinesacross all areas ofhealthcare operations

• Exposure to Root Cause Analysis (RCA) and Failure Modes and Effects Analysis (FMEA) will be advantageous