Healthcare Programs Administrator & Outreach Coordinator

Singapore Health Services Pte Ltd (SingHealth HQ); Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Singapore Health Services Pte Ltd (SingHealth HQ) seeks an Administrative Associate for the Breast Cervical Screen Singapore (BSS/CSS) Management Unit. You will be the first point of contact for women seeking information and appointments, ensuring compassionate, accurate service and timely responses.

Your day includes generating letters, managing follow-ups, updating client data, handling mail, and coordinating with national partners.

Qualifications

• Diploma in any discipline, or GCE N-Level/equivalent with at least 6 years of relevant experience and demonstrated competency
• Prior customer service experience in a healthcare or call centre setting will be advantageous
• Pleasant disposition with good phone etiquette, interpersonal, and communication skills
• Detail-oriented, self-motivated, and comfortable working both independently and in a team
• Resourceful and able to manage priorities in a fast-paced environment
• Willing to work occasional weekends or evenings for roadshows and public events, and to travel occasionally to SingHealth Polyclinics and Hospitals

Responsibilities

• Generate letters: result notification, rescreen, and follow-up letters within deadlines, dispatched by courier or SingPost.
• Handle follow-up tasks: retrieve voicemails, return calls, monitor undelivered mail, verify client details.
• Coordinate with National Cancer Centre Singapore for appointment-related matters.
• Answer calls and respond to inquiries from clients, physicians, and healthcare workers; manage appointments.
• Collaborate to collate data across programme databases and prepare monthly statistics; support education events.
• Coordinate with vendors for stationery, courier services, posters, and health promotional materials.
• Maintain office equipment and liaise with vendors for repairs and upkeep.

Skills

Customer service

Communication skills

Phone etiquette

Interpersonal skills

Detail-oriented

Teamwork

Time management

Education

Diploma in any discipline or GCE N-Level/equivalent

Job description

Singapore Health Services Pte Ltd (SingHealth HQ) seeks an Administrative Associate for the Breast Cervical Screen Singapore (BSS/CSS) Management Unit. You will be the first point of contact for women seeking information and appointments, ensuring compassionate, accurate service and timely responses.

Your day includes generating letters, managing follow-ups, updating client data, handling mail, and coordinating with national partners.