Healthcare Admin Associate, Women's Health Screening

SingHealth Group; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

The SingHealth Group's Breast Cervical Screen Singapore (BSS/CSS) Management Unit is seeking an Associate Executive (Contract) to provide essential administrative and operational support for the national women's health programme in Singapore.

You will be the first point of contact for women seeking information and appointments, generating letters, managing bookings, follow-ups, and data entry across multiple systems while ensuring timely, accurate and compassionate service.

Qualifications

• Diploma in any discipline or GCE N-Level/equivalent with at least 6 years of relevant experience.
• Customer service experience in healthcare or call centre is advantageous.
• Pleasant disposition with good phone etiquette, interpersonal, and communication skills.
• Detail-oriented, self-motivated, and comfortable working both independently and in a team.
• Willing to work occasional weekends or evenings and travel occasionally to SingHealth facilities.

Responsibilities

• Generate letters and result notifications, dispatch letters by courier or SingPost, and follow up letters within set deadlines.
• Manage follow-up tasks, including daily retrieval of voicemails and returning calls to clients, and verify/update client details in the system.
• Coordinate appointment bookings, cancellations, and rescheduling; liaise with NCCS when required.
• Answer incoming calls, respond to inquiries from clients and healthcare workers, and record feedback.
• Collate data across programme databases and prepare monthly statistics; support education and outreach events.

Skills

Customer service

Communication skills

Phone etiquette

Interpersonal skills

Time management

Education

Diploma or GCE N-Level with 6+ years experience

Job description

The SingHealth Group's Breast Cervical Screen Singapore (BSS/CSS) Management Unit is seeking an Associate Executive (Contract) to provide essential administrative and operational support for the national women's health programme in Singapore.

You will be the first point of contact for women seeking information and appointments, generating letters, managing bookings, follow-ups, and data entry across multiple systems while ensuring timely, accurate and compassionate service.