Imaging Center Operations Leader

Lifescan Imaging; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Lifescan Imaging in Singapore is seeking an experienced Operations Manager to lead day-to-day imaging centre activities. You will oversee frontline operations, scheduling, billing, and patient services while ensuring service quality and financial performance.

You will collaborate with radiology, sales, and admin teams to deliver efficient patient care, manage budgets, and drive process improvements in a patient-centric environment.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration, Healthcare Administration, Operations Management, or a related discipline.
• Minimum 4–6 years of relevant experience in healthcare/diagnostic imaging operations, with 2–3 years in supervision.
• Experience in managing day-to-day healthcare/imaging centre operations, including patient services, scheduling, billing, claims and admin functions.
• Proven experience in managing operational budgets, revenue, costs and cost-control initiatives.
• Experience in monitoring patient volumes, modality/equipment utilisation, operational KPIs and financial performance.

Responsibilities

• Managing day-to-day operations of Lifescan Imaging centres and overseeing frontline operations; ensure timely, professional responses to inquiries.
• Manage patient appointments, registrations, and ensure billing and collections are accurate.
• Ensure patient reports are complete and delivered to the correct clinics on time.
• Provide financial counselling for patients, including Medisave and insurance coverage.
• Handle patient complaints and service recovery; coordinate with sales and radiography teams to meet customer needs.
• Coordinate with health screening centre to plan tests efficiently and schedule them well.
• Perform administrative duties related to imaging centre operations, including insurance/Medisave claims, procurement and licensing docs.
• Monitor and document systems and processes to improve effectiveness and patient care quality.

Skills

Operations management

Healthcare administration

Leadership

Budgeting

Stakeholder management

Microsoft Office

Education

Bachelor's degree in Healthcare Administration

Tools

Microsoft Office

Job description

Lifescan Imaging in Singapore is seeking an experienced Operations Manager to lead day-to-day imaging centre activities. You will oversee frontline operations, scheduling, billing, and patient services while ensuring service quality and financial performance.

You will collaborate with radiology, sales, and admin teams to deliver efficient patient care, manage budgets, and drive process improvements in a patient-centric environment.