Healthcare Operations Manager

Lifescan Imaging; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Lifescan Imaging in Singapore is seeking an experienced Operations Manager to lead day-to-day imaging centre activities. You will oversee frontline operations, scheduling, billing, and patient services while ensuring service quality and financial performance.

You will collaborate with radiology, sales, and admin teams to deliver efficient patient care, manage budgets, and drive process improvements in a patient-centric environment.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration, Healthcare Administration, Operations Management, or a related discipline.
• Minimum 4–6 years of relevant experience in healthcare/diagnostic imaging operations, with 2–3 years in supervision.
• Experience in managing day-to-day healthcare/imaging centre operations, including patient services, scheduling, billing, claims and admin functions.
• Proven experience in managing operational budgets, revenue, costs and cost-control initiatives.
• Experience in monitoring patient volumes, modality/equipment utilisation, operational KPIs and financial performance.

Responsibilities

• Managing day-to-day operations of Lifescan Imaging centres and overseeing frontline operations; ensure timely, professional responses to inquiries.
• Manage patient appointments, registrations, and ensure billing and collections are accurate.
• Ensure patient reports are complete and delivered to the correct clinics on time.
• Provide financial counselling for patients, including Medisave and insurance coverage.
• Handle patient complaints and service recovery; coordinate with sales and radiography teams to meet customer needs.
• Coordinate with health screening centre to plan tests efficiently and schedule them well.
• Perform administrative duties related to imaging centre operations, including insurance/Medisave claims, procurement and licensing docs.
• Monitor and document systems and processes to improve effectiveness and patient care quality.

Skills

Operations management

Healthcare administration

Leadership

Budgeting

Stakeholder management

Microsoft Office

Education

Bachelor's degree in Healthcare Administration

Tools

Microsoft Office

Job description

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Duties & Responsibilities

• Managing the day-to-day operations of Lifescan Imaging centres and overseeing the frontline operations: All phone call /enquiries are answered in a timely and professional manner.
• Manage patient appointments and scheduling, welcome and greet patients, complete patient registration, and ensure billing and collections are handled properly and accurately.
• Ensure the patient reports are complete and delivered on time to the correct clinics.
• Provide financial counselling for patients, including Medisave and insurance coverage.
• Manage patients’ complaints and service recovery.
• Work with sales and radiography team, including radiologists, to ensure customers’ needs are met.
• Coordinate with health screening centre to ensure all the tests are planned and scheduled in the most efficient manner.
• Perform administrative duties that are pertinent to Imaging Centre operations and service standards, such as managing insurance claims, Medisave claims, procurement and maintenance functions, as well as licensing documentation.
• Monitor, improve and document systems and processes to improve organizational effectiveness and to enhance the quality of patient care continuously.
• Ensure records are kept consistently according to centre’s Standard Operating Procedures.
• Tracking and reporting of the key indicators of the imaging centre operations.
• Any other duties and/or projects as assigned by the Reporting Manager.
• Monitor the centre’s revenue, operating expenses and overall financial performance against the approved budget.
• Support revenue growth and cost-control initiatives to improve the centre’s operational and financial performance.
• Monitor patient volume, modality utilisation, manpower costs, consumables and other key operational expenses

Qualifications & Experience

• Diploma or Degree in Healthcare Management, Business Administration, Healthcare Administration, Operations Management, or a related discipline.
• Minimum 4–6 years of relevant experience in healthcare, medical centre, diagnostic imaging, or related healthcare operations, with at least 2–3 years in a supervisory or management capacity.
• Experience in managing day-to-day healthcare/imaging centre operations, including patient services, scheduling, billing, claims and administrative functions.
• Proven experience in managing operational budgets, revenue, operating expenses, manpower costs and cost-control initiatives.
• Experience in monitoring patient volumes, modality/equipment utilisation, operational KPIs and financial performance.
• Strong leadership and people-management skills, with the ability to lead frontline and administrative teams.
• Strong financial acumen and business sense, with the ability to identify opportunities for revenue growth and operational efficiency.
• Excellent communication and stakeholder-management skills, with the ability to work effectively with radiologists, radiographers, healthcare professionals, patients, sales and other internal departments.
• Strong problem-solving, analytical and organisational skills, with a patient-centric and service-oriented mindset.
• Proficient in Microsoft Office and relevant healthcare/clinic management systems.