Healthcare Contact Centre Operations Executive

RMA Contracts Pte Ltd; Singapore; On-site; SGD 33,000 - 39,000; Full time

Benefits offered by this job

Yearly bonus

5-day work week

Structured training provided

Career path in healthcare

Job summary

RMA Contracts Pte Ltd in Singapore is seeking a customer service specialist to handle inquiries via phone, email, live chat and messaging, and to coordinate with internal departments. You will support emergency communications and participate in trainings, tests and audits as required.

The role offers a 5-day work week, structured training, and a clear path to build a career in the healthcare sector. Salary ranges start at SGD 2,750 monthly for juniors and SGD 3,250 monthly for seniors, with a

Qualifications

• Experience in customer service roles.
• Proficient in MS Office and data entry.
• Able to work independently and as part of a team.

Responsibilities

• Handle customer enquiries via phone, email, live chat and messaging; escalate information.
• Manage emergency and fire-related communication protocols.
• Support emergency activations such as Code Blue and Trauma Activation.
• Coordinate with internal departments on enquiries and requests.
• Handle customer feedback and maintain accurate CRM records.

Skills

Customer service

MS Office

Data entry

Teamwork

Tools

CRM software

Job description

RMA Contracts Pte Ltd in Singapore is seeking a customer service specialist to handle inquiries via phone, email, live chat and messaging, and to coordinate with internal departments. You will support emergency communications and participate in trainings, tests and audits as required.

The role offers a 5-day work week, structured training, and a clear path to build a career in the healthcare sector. Salary ranges start at SGD 2,750 monthly for juniors and SGD 3,250 monthly for seniors, with a