Healthcare Contact Centre Exec – Emergency Communications

RMA Contracts Pte Ltd; Singapore; On-site; SGD 31,000 - 36,000; Full time

Benefits offered by this job

Yearly bonus

5-day work week

Structured training

Healthcare career path

Job summary

RMA Contracts Pte Ltd in Singapore is seeking a customer‑service oriented professional. You will handle enquiries by phone, email, live chat and messaging, escalate information, and support emergency and fire‑related communications with integrity.

You will assist in emergency activations, coordinate with internal teams, maintain accurate CRM records, and participate in trainings, tests and audits. The role offers a 5‑day work week, structured training, and a path to build a career in the

Qualifications

• Customer service-oriented with good interpersonal skills.
• Proficient in MS Office and data entry.
• Able to work independently and as a team.
• Willing to work on rostered shifts.

Responsibilities

• Handle customer enquiries via phone, email, live chat, and messaging; escalation of information.
• Manage emergency and fire-related communication protocols.
• Support emergency activations such as Code Blue and Trauma Activation.
• Coordinate with internal departments on enquiries and requests.
• Handle customer feedback and maintain accurate CRM records.
• Participate in trainings, tests, and audits when required.

Skills

Customer service

MS Office

Data entry

Teamwork

Independent work

Job description

RMA Contracts Pte Ltd in Singapore is seeking a customer‑service oriented professional. You will handle enquiries by phone, email, live chat and messaging, escalate information, and support emergency and fire‑related communications with integrity.

You will assist in emergency activations, coordinate with internal teams, maintain accurate CRM records, and participate in trainings, tests and audits. The role offers a 5‑day work week, structured training, and a path to build a career in the