Healthcare Call Centre #HDCC

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Customer Support Associate to be the first point of contact for customers seeking help. You will handle high-volume inquiries by phone, email and live chat, delivering professional and empathetic service.

The role requires strong communication, resilience, and the ability to navigate multiple systems, with up to 200 calls per day in a desk-based, fast-paced call centre environment.

Qualifications

• Customer service or call centre experience is advantageous.
• Clear communication with excellent telephone etiquette.
• Service-oriented, empathetic, and confident when interacting with customers.
• Resilient and able to stay composed with high call volumes.
• Comfortable multitasking across multiple systems while speaking with customers.
• Fast and adaptable, able to learn new processes quickly.
• Willingness to undergo a typing assessment.

Responsibilities

• Handle high-volume enquiries via phone, email and live chat.
• Provide timely, accurate, and professional assistance while ensuring a positive experience.
• Listen actively to understand customer needs and provide solutions or guidance.
• Work closely with departments to resolve enquiries and ensure smooth follow-up.
• Manage challenging or sensitive interactions with patience and professionalism.
• Navigate multiple systems efficiently during interactions.
• Adapt to changes in workflows and service guidelines.
• Contribute to initiatives that enhance overall customer experience and service standards.

Job description

Be the voice that helps make healthcare more accessible!

Join a dynamic healthcare support team as a Customer Support Associate, where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast-paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service.

What You'll Do:

• Handle high-volume enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate, and professional assistance while ensuring a positive customer experience.
• Listen actively to understand customer needs and provide appropriate solutions or guidance.
• Work closely with various departments to resolve enquiries and ensure smooth follow-up.
• Manage challenging or sensitive interactions with patience, professionalism, and resilience.
• Navigate multiple systems simultaneously while handling customer interactions efficiently.
• Adapt to changes in workflows, processes, and service guidelines.
• Contribute to initiatives that enhance overall customer experience and service standards.

What We're Looking For:

• Strong customer service or call centre experience will be advantageous.
• Clear communication skills with excellent telephone etiquette.
• Service-oriented, empathetic, and confident when interacting with customers.
• Resilient and able to remain composed when handling high call volumes or challenging interactions.
• Comfortable multitasking across multiple systems while speaking with customers.
• Fast and adaptable, with the ability to learn new processes and systems quickly.
• Comfortable working in a desk-based, high-volume call environment, handling up to approximately 200 calls per day.
• Comfortable undergoing a typing assessment as part of the selection process.