Healthcare Customer Service Coordinator | Patient Services & Support #HDCC

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 29,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Healthcare Customer Service Coordinator to be a primary contact for patients and customers. You will assist with enquiries, appointment-related requests and service matters, delivering information with professionalism and care in a busy healthcare setting.

This role focuses on strong communication, empathy, and the ability to manage multiple systems while maintaining accuracy and service quality.

Qualifications

• Previous experience in customer service, call centre or contact centre environments will be advantageous.
• Strong verbal and written communication skills, together with professional telephone etiquette.
• Customer-focused approach with the ability to communicate patiently and empathetically.
• Able to remain calm, professional and focused when managing a demanding volume of enquiries.
• Comfortable working across multiple systems and tasks concurrently while engaging with customers.

Responsibilities

• Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels.
• Assist with appointment requests and provide accurate information in a timely and professional manner.
• Understand customers’ needs by listening carefully and identifying the appropriate information, assistance or follow-up required.
• Liaise with internal departments and relevant teams to coordinate enquiries and ensure follow-through.
• Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy.
• Work across multiple applications and systems while maintaining efficient and accurate customer interactions.
• Follow established service procedures, workflows, quality standards and operational guidelines.
• Adjust quickly to updates involving systems, processes, policies and service requirements.
• Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes.
• Record and update customer interaction details accurately in the appropriate systems when required.

Skills

Customer service

Communication

Multitasking

Problem-solving

Empathy

Job description

Support Patients. Solve Enquiries. Make Every Interaction Matter.

Are you a confident communicator with a strong service mindset and a genuine interest in helping people?

Join a healthcare support team as aHealthcare Customer Service Coordinator, where you’ll be one of the key points of contact for patients and customers. You’ll assist with enquiries, appointment-related requests and service matters, providing clear information and ensuring each interaction is handled with professionalism, patience and care.

Working in a busy healthcare environment, you’ll have the opportunity to strengthen your communication, problem-solving, customer service and multitasking abilities while contributing to a smooth and accessible patient experience.

What You’ll Be Doing

• Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels.

• Assist with appointment requests and provide accurate information in a timely and professional manner.

• Understand customers’ needs by listening carefully and identifying the appropriate information, assistance or follow-up required.

• Liaise with internal departments and relevant teams to coordinate enquiries and ensure appropriate follow-through.

• Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy.

• Work across multiple applications and systems while maintaining efficient and accurate customer interactions.

• Follow established service procedures, workflows, quality standards and operational guidelines.

• Adjust quickly to updates involving systems, processes, policies and service requirements.

• Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes.

• Record and update customer interaction details accurately in the appropriate systems when required.

What We’re Looking For

• Previous experience in customer service, call centre or contact centre environments will be advantageous.

• Strong verbal and written communication skills, together with professional telephone etiquette.

• Customer-focused approach with the ability to communicate patiently and empathetically.

• Able to remain calm, professional and focused when managing a demanding volume of enquiries.

• Comfortable handling several systems and tasks concurrently while engaging with customers.

• Quick to learn and adapt to new technologies, procedures and operational workflows.

• Comfortable working in a desk-based, high-volume contact centre environment, with approximately200 calls per day.

• Willing to complete atyping assessmentas part of the recruitment process.

What You’ll Gain

• Practical exposure to customer service operations within the healthcare sector.

• Opportunities to develop communication, service recovery, problem-solving and stakeholder coordination skills.

• Familiarity with healthcare appointment scheduling and patient enquiry processes.

• Experience working with multiple systems, platforms and operational workflows.

• Valuable experience in a fast-moving environment where accuracy, efficiency and service quality are essential.

Ready to Join the Team?

If you enjoy assisting others, communicate confidently and are comfortable working in a fast-paced environment with multiple systems and customer interactions, we would be pleased to hear from you.