Customer Support Associate #HDCC

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 30,000 - 42,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is hiring a Customer Support Associate to be the friendly first contact for customers seeking help. You will handle inquiries across phone, email, and live chat, delivering professional, empathetic service in a fast-paced call center environment.

You will listen to customer needs, offer solutions, and coordinate with other teams to ensure smooth follow-up. The role emphasizes resilience, accuracy, and the ability to manage multiple systems.

Qualifications

• Minimum 1–2 years in customer service or call centre.
• Excellent telephone etiquette and clear communication.
• Empathetic, service-oriented, and resilient under pressure.
• Able to multitask across multiple systems.
• Typing assessment will be part of selection.

Responsibilities

• Handle high-volume enquiries via phone, email, and live chat.
• Provide timely, accurate, and professional assistance.
• Listen actively to understand needs and offer solutions.
• Coordinate with departments to resolve enquiries and follow up.
• Navigate multiple systems while interacting with customers.
• Adapt to changing workflows and service guidelines.
• Contribute to enhancing customer experience and standards.

Skills

Customer service

Clear communication

Empathy

Resilience

Multitasking

Typing speed

Call center experience

Tools

CRM systems

Job description

Be the voice that helps make healthcare more accessible!

Join a dynamic healthcare support team as a Customer Support Associate, where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast-paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service.

What You'll Do:

• Handle high-volume enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate, and professional assistance while ensuring a positive customer experience.
• Listen actively to understand customer needs and provide appropriate solutions or guidance.
• Work closely with various departments to resolve enquiries and ensure smooth follow-up.
• Manage challenging or sensitive interactions with patience, professionalism, and resilience.
• Navigate multiple systems simultaneously while handling customer interactions efficiently.
• Adapt to changes in workflows, processes, and service guidelines.
• Contribute to initiatives that enhance overall customer experience and service standards.

What We're Looking For:

• Strong customer service or call centre experience will be advantageous.
• Clear communication skills with excellent telephone etiquette.
• Service-oriented, empathetic, and confident when interacting with customers.
• Resilient and able to remain composed when handling high call volumes or challenging interactions.
• Comfortable multitasking across multiple systems while speaking with customers.
• Fast and adaptable, with the ability to learn new processes and systems quickly.
• Comfortable working in a desk-based, high-volume call environment, handling up to approximately 200 calls per day.
• Comfortable undergoing a typing assessment as part of the selection process.