Healthcare Customer Service Coordinator | Patient Services & Support #HDCA

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 28,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is hiring a Healthcare Customer Service Coordinator to be a primary contact for patients and customers, handling enquiries, appointment requests and service matters with clarity and care.

In a busy healthcare setting, you will strengthen communication, problem-solving, and multitasking abilities while contributing to a smooth patient experience across multiple channels. The role demands empathy, professionalism, and the ability to manage high volumes daily.

Qualifications

• Previous experience in customer service, call centre or contact centre environments will be advantageous.
• Strong verbal and written communication skills, together with professional telephone etiquette.
• Customer-focused approach with the ability to communicate patiently and empathetically.
• Able to remain calm, professional and focused when managing a demanding volume of enquiries.
• Comfortable handling several systems and tasks concurrently while engaging with customers.
• Willing to complete a typing assessment as part of the recruitment process.

Responsibilities

• Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels.
• Assist with appointment requests and provide accurate information in a timely and professional manner.
• Understand customers' needs by listening carefully and identifying the appropriate information, assistance or follow-up required.
• Liaise with internal departments and relevant teams to coordinate enquiries and ensure appropriate follow-through.
• Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy.
• Work across multiple applications and systems while maintaining efficient and accurate customer interactions.
• Follow established service procedures, workflows, quality standards and operational guidelines.
• Adjust quickly to updates involving systems, processes, policies and service requirements.
• Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes.
• Record and update customer interaction details accurately in the appropriate systems when required.

Skills

Communication

Customer Service

Multitasking

Phone Etiquette

Empathy

Tools

CRM systems

Job description

Support Patients. Solve Enquiries. Make Every Interaction Matter.

Are you a confident communicator with a strong service mindset and a genuine interest in helping people?

Join a healthcare support team as aHealthcare Customer Service Coordinator, where you'll be one of the key points of contact for patients and customers. You'll assist with enquiries, appointment-related requests and service matters, providing clear information and ensuring each interaction is handled with professionalism, patience and care.

Working in a busy healthcare environment, you'll have the opportunity to strengthen your communication, problem-solving, customer service and multitasking abilities while contributing to a smooth and accessible patient experience.

What You'll Be Doing

• Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels.

• Assist with appointment requests and provide accurate information in a timely and professional manner.

• Understand customers' needs by listening carefully and identifying the appropriate information, assistance or follow-up required.

• Liaise with internal departments and relevant teams to coordinate enquiries and ensure appropriate follow-through.

• Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy.

• Work across multiple applications and systems while maintaining efficient and accurate customer interactions.

• Follow established service procedures, workflows, quality standards and operational guidelines.

• Adjust quickly to updates involving systems, processes, policies and service requirements.

• Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes.

• Record and update customer interaction details accurately in the appropriate systems when required.

What We're Looking For

• Previous experience in customer service, call centre or contact centre environments will be advantageous.

• Strong verbal and written communication skills, together with professional telephone etiquette.

• Customer-focused approach with the ability to communicate patiently and empathetically.

• Able to remain calm, professional and focused when managing a demanding volume of enquiries.

• Comfortable handling several systems and tasks concurrently while engaging with customers.

• Quick to learn and adapt to new technologies, procedures and operational workflows.

• Comfortable working in a desk-based, high-volume contact centre environment, with approximately200 calls per day.

• Willing to complete atyping assessment as part of the recruitment process.

What You'll Gain

• Practical exposure to customer service operations within the healthcare sector.

• Opportunities to develop communication, service recovery, problem-solving and stakeholder coordination skills.

• Familiarity with healthcare appointment scheduling and patient enquiry processes.

• Experience working with multiple systems, platforms and operational workflows.

• Valuable experience in a fast-moving environment where accuracy, efficiency and service quality are essential.

Ready to Join the Team?

If you enjoy assisting others, communicate confidently and are comfortable working in a fast-paced environment with multiple systems and customer interactions, we would be pleased to hear from you.