Customer Support Associate | Healthcare Call Centre #HDCC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Support Associate to be the first line of help for patients seeking healthcare assistance. You will handle inquiries via phone, email, and live chat, delivering empathetic and professional service while navigating multiple systems.

You'll thrive in a fast-paced desk-based call centre, manage up to 200 calls daily, and collaborate with internal teams to ensure smooth follow-up and resolutions. Typing assessments may be required.

Qualifications

• Experience in customer service or call centres is advantageous.
• Clear communication with excellent telephone etiquette.
• Empathetic and service-oriented.
• Resilient under high call volumes.
• Able to multitask across systems while talking to customers.
• Fast learner with new processes and systems.
• Desk-based, high-volume call environment; up to ~200 calls/day.
• Typing assessment may be required.

Responsibilities

• Handle high-volume enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate, and professional assistance for a positive customer experience.
• Listen actively to understand needs and provide suitable solutions.
• Work with various departments to resolve enquiries and ensure smooth follow-up.
• Manage challenging interactions with patience and professionalism.
• Navigate multiple systems while handling customer interactions efficiently.
• Adapt to changes in workflows and service guidelines.
• Contribute to initiatives that enhance overall customer experience and service standards.

Skills

Customer service experience

Clear communication

Empathy

Resilience

Multitasking

Learning agility

Typing assessment

Tools

Multiple systems

Job description

Be the voice that helps make healthcare more accessible!

Join a dynamic healthcare support team as a Customer Support Associate, where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast-paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service.

What You'll Do:

• Handle high-volume enquiries and appointment requests via phone, email, and live chat.

• Provide timely, accurate, and professional assistance while ensuring a positive customer experience.

• Listen actively to understand customer needs and provide appropriate solutions or guidance.

• Work closely with various departments to resolve enquiries and ensure smooth follow-up.

• Manage challenging or sensitive interactions with patience, professionalism, and resilience.

• Navigate multiple systems simultaneously while handling customer interactions efficiently.

• Adapt to changes in workflows, processes, and service guidelines.

• Contribute to initiatives that enhance overall customer experience and service standards.

What We're Looking For:

• Strong customer service or call centre experience will be advantageous.

• Clear communication skills with excellent telephone etiquette.

• Service-oriented, empathetic, and confident when interacting with customers.

• Resilient and able to remain composed when handling high call volumes or challenging interactions.

• Comfortable multitasking across multiple systems while speaking with customers.

• Fast and adaptable, with the ability to learn new processes and systems quickly.

• Comfortable working in a desk-based, high-volume call environment, handling up to approximately 200 calls per day.

• Comfortable undergoing a typing assessment as part of the selection process.