Head Service crew

ec manpower pte. ltd.; Singapore; On-site; SGD 3,000 - 5,500; Full time

Job summary

ec manpower pte. ltd. in Singapore seeks an Operations Supervisor to drive guest service excellence, lead staff development, and enforce SOPs. You will review performance, run pre-shift briefings, and foster teamwork while maintaining guest satisfaction through proactive staff coordination.

The role emphasizes a professional demeanor, resilience under pressure, and the ability to improve daily operations in a fast-paced environment.

Qualifications

• Knowledge of trade and service.
• A well-groomed, professional appearance.
• Ability to perform under pressure.

Responsibilities

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff.
• Review operating results with the team and identify opportunities to improve performance
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Skills

Guest service

Staff leadership

Under pressure

Job description

Job Description & Requirements

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.


• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff.


• Review operating results with the team and identify opportunities to improve performance


• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business


• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction


• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Prerequisite

• Knowledge of trade and service.


• Have a well-groomed, professional appearance.


• Able to perform under pressure.