CUSTOMER SERVICE SPECIALIST

SENTIAL JOBS PTE LTD; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

SENTIAL JOBS PTE LTD in Singapore seeks a hospitality supervisor to lead guest service and ensure memorable experiences. You will formulate and implement operating procedures, oversee staff training, and drive performance standards across the front-of-house team.

Responsibilities include reviewing results with the team, conducting pre-shift meetings, and fostering teamwork, recognition, and staff satisfaction while maintaining a professional, well-groomed presence in a fast-paced environment.

Qualifications

• Knowledge of hospitality and service.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.

Responsibilities

• Interact with guests, providing a warm and memorable experience.
• Formulate and implement operating procedures and standards, the management and development of staff.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

Job description

Job Description & Requirements

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff.
• Review operating results with the team and identify opportunities to improve performance
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Prerequisite

• Knowledge of hospitality and service.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.