Head of IT (Supply Chain Solutions / Cargowise)

trust recruit pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Trust Recruit Pte. Ltd. in Singapore is seeking an experienced IT leader to own the freight forwarding and contract logistics IT roadmap.

You will drive end-to-end project delivery across scope, design, budgeting, testing, and deployment, while aligning with global policies and business priorities. You will guide AI adoption, lead process improvements across warehousing, transport, and billing, and oversee platforms like CargoWise, WMS, Salesforce, and BI dashboards.

Qualifications

• 12+ years of IT experience with at least 5 years leading IT projects.
• Experience in freight forwarding, contract logistics, or related environments is preferred.
• Proven track record delivering IT projects that improve productivity and visibility.

Responsibilities

• Develop and deliver the IT project roadmap for Freight Forwarding and Contract Logistics.
• Lead end-to-end IT project delivery including scope, design, budget, risk, testing and deployment.
• Guide the organisation’s AI journey and responsible adoption.
• Identify and drive continuous improvement across logistics workflows via system enhancements.
• Lead deployment and optimization of core logistics platforms like CargoWise, WMS, Salesforce.
• Translate requirements into practical IT solutions to boost productivity and visibility.
• Establish governance with charters, milestones, change control, and benefits tracking.
• Collaborate with Freight Forwarding, Contract Logistics, Commercial, Finance, HR and regional teams.
• Manage IT vendors and external providers with scope, cost, and accountability.
• Ensure cybersecurity, data protection, DR and business continuity in projects.
• Coach IT team members to strengthen delivery capability and continuous improvement.

Skills

IT leadership

Project management

Business process improvement

Stakeholder engagement

Tools

CargoWise

Warehouse Management Systems

Salesforce

BI dashboards

Integration platforms

Job description

Responsibilities

• Develop, prioritise, and deliver the Company IT project roadmap for Freight Forwarding and Contract Logistics, aligned with business priorities, operational needs, customer requirements, measurable improvement targets, and global corporate policies.

• Lead end-to-end IT project delivery, including scope definition, business requirements, solution design, implementation planning, budget control, risk management, testing, deployment, and post-implementation review.

• Guide the organisation’s AI journey by identifying practical use cases, supporting adoption, and ensuring responsible implementation across the business.

• Identify and drive continuous improvement opportunities across freight forwarding, warehousing, transport, billing, customer service, reporting, and administrative workflows through system enhancements, automation, integration, and process redesign.

• Lead the implementation, optimisation, and continuous improvement of core logistics platforms, including CargoWise, warehouse management systems, Salesforce, customer portals, integration platforms, reporting tools, and related operational applications.

• Translate operational and commercial requirements into practical IT solutions that improve productivity, data accuracy, customer visibility, compliance, billing efficiency, user experience, and service reliability.

• Establish project governance disciplines, including project charters, milestone tracking, issue logs, steering updates, change control, stakeholder sign-off, benefits tracking, and lessons learned.

• Build strong working relationships with Freight Forwarding, Contract Logistics, Commercial, Finance, HR, Quality, and regional teams to support project adoption and standardised ways of working.

• Manage IT vendors, system integrators, and external service providers involved in project delivery, including scope control, delivery quality, cost management, issue escalation, and accountability for outcomes.

• Ensure IT projects and improvements are delivered with appropriate cybersecurity, data protection, access control, disaster recovery, and business continuity considerations.

• Coach, guide, and develop IT team members to strengthen project delivery capability, accountability, business engagement, and a continuous improvement mindset.
  

Requirement

• Minimum of 12 years’ relevant IT experience, including at least 5 years leading IT projects, system implementations, business process improvement, or regional IT transformation initiatives.

• Experience supporting freight forwarding, contract logistics, supply chain, transportation, warehousing, or related operational environments is strongly preferred.

• Strong understanding of freight forwarding and contract logistics processes, including operational workflows, customer visibility, billing, compliance, warehouse operations, and transport interfaces.

• Proven track record of delivering IT projects that improve operational productivity, data accuracy, customer visibility, system adoption, cost efficiency, or service reliability.

• Experience implementing, enhancing, or integrating logistics systems such as CargoWise, warehouse management systems, Salesforce, customer portals, BI dashboards, integration platforms, or operational automation tools would be advantageous.