Head of Housekeeping & Guest Experience

MURRAY PTE. LTD.; Singapore; Sur place; SGD 55 000 - 90 000; Plein temps

Avantages offerts par ce poste

Marriott discounts

Learning & development access

Staycation perk (2 nights, yearly)

F&B discounts

Résumé du poste

The Garcha Group is seeking a capable leader to oversee housekeeping operations across its Singapore hotels. You will coordinate with Front Desk and Engineering, manage inventories, schedules, and inspections to ensure guest rooms and public spaces meet high standards.

You will plan staffing, monitor departmental costs, and drive exceptional service while participating in HR activities such as staffing, discipline, and performance reviews.

Responsabilités

• Managing Housekeeping Operations
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team.
• Managing Departmental Costs
• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Conducting Human Resources Activities
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
• Management Competencies: Leadership; Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.; Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..; Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.; Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.; Managing Execution; Building and Contributing to Teams - Leads a

Description du poste

The Garcha Group is seeking a capable leader to oversee housekeeping operations across its Singapore hotels. You will coordinate with Front Desk and Engineering, manage inventories, schedules, and inspections to ensure guest rooms and public spaces meet high standards.

You will plan staffing, monitor departmental costs, and drive exceptional service while participating in HR activities such as staffing, discipline, and performance reviews.