Head of Gym Membership & Customer Experience

PEAK360 PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Peak 360 Gym is seeking a Customer Experience & Gym Membership Head to oversee daily operations, front desk, membership administration, and customer service. You will develop membership packages and renewal strategies to drive retention.

You will monitor membership metrics, manage opening/closing, coordinate equipment maintenance, train staff, and prepare monthly reports while controlling operating costs and revenue. KPI requires a minimum of 150 sessions per month.

Qualifications

• Proven experience leading front desk and membership operations.
• Strong ability to manage budgets and monitor costs.
• Track record in improving customer experience and retention.

Responsibilities

• Manage the daily operations of Peak 360 Gym.
• Oversee front desk, membership administration and customer service.
• Develop membership packages and renewal strategies.
• Monitor membership numbers, cancellations and retention.
• Manage gym opening and closing procedures.
• Coordinate equipment maintenance and servicing.
• Implement health, safety and operational procedures.
• Manage suppliers and service providers.
• Develop customer experience standards.
• Train and supervise operational staff.
• Prepare monthly operational reports.
• Monitor operating costs and revenue.
• Coordinate gym events and member activities.
• The Employee is required to conduct a minimum of 150 sessions per month as a KPI.

Skills

Customer service leadership

Operations management

Staff training

Job description

Peak 360 Gym is seeking a Customer Experience & Gym Membership Head to oversee daily operations, front desk, membership administration, and customer service. You will develop membership packages and renewal strategies to drive retention.

You will monitor membership metrics, manage opening/closing, coordinate equipment maintenance, train staff, and prepare monthly reports while controlling operating costs and revenue. KPI requires a minimum of 150 sessions per month.