Executive, Fitness Workz

HomeTeamNS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HomeTeamNS in Singapore is seeking an Operations Manager to oversee the executive operations of Fitness Workz, including day-to-day activities, customer service, housekeeping, maintenance, risk management and security. You will lead a team to ensure on-time delivery and high-quality fitness programmes.

The role requires strong communication, problem-solving and administrative skills, with the ability to multi-task and work shifts.

Qualifications

• Degree in a related discipline (Sports Science, Sports & Wellness, Business Administration, etc).
• Ability to thrive under work pressure with good problem-solving skills.
• Able to multi-task and handle administrative work.
• Excellent written and spoken communications skills.
• Proficient in Microsoft Office, Excel and PowerPoint.
• Able to work shifts and on public holidays.
• Fun & outgoing personality with ability to work well individually and in a team.

Responsibilities

• Manage efficiency in Fitness Workz and ensure SOP compliance.
• Conduct trainings and situational incident drills including customer service excellence, risk & safety, and programme management.
• Develop, implement and conduct training on policies and procedures for operations and programme management.
• Enhance profitability by planning, organising and delivering high quality and diverse fitness activities and programmes.
• Collaborate with sales and marketing to develop, coordinate and track sales and marketing strategies.
• Provide marketing with post event photos and materials for publication.
• Generate monthly and quarterly reports, analyse revenues, patronage, expenses and programme details.
• Monitor internal cost control procedures and take corrective action to meet budget goals.
• Develop demand-driven reporting and analysis.
• Be involved in organization events and ad hoc committees when required.

Skills

Customer Service

Communication

Problem Solving

Administrative Skills

Education

Degree in Sports Science

Degree in Sports & Wellness

Degree in Business Administration

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Overview:

Responsible for the executive operation of functions relating to overall business and sales performance, delivery of high quality fitness programmes and the management of Fitness Workz including, but not limited to, day to day operations, Customer Service, Housekeeping, Maintenance/Repair, Risk Management and Security. Manage and supervise tasks to be completed by the team to ensure on-time delivery.

Responsibilities:

• Manage efficiency in Fitness Workz and ensuring compliance of Standard Operating Procedures.

• Conduct regular trainings & situational incident drills including, but not limited to, customer service excellence, risk & safety, and programmes management.

• Develop, implement and conduct training on policies and procedures for overall operations and programme management.

• Enhancing profitability by planning, organising and delivering an effective high quality and wide range of group, individual and specialised fitness activities and programmes

• Collaborate with sales & marketing to effectively develop, coordinate and track sales and marketing strategies to drive growth, build brand awareness, and improve competitive differentiation to fuel revenue.

• Provide marketing with post event photos and materials for publication.

• Generate monthly & quarterly reports, analyse and interpret data such as revenues, patronage, expenses and programmes details.

• Monitor internal cost control procedures and take corrective action as necessary to assure that budget goals are attained.

• Develop demand-driven and action-based reporting and analysis.

• Be involved and assist in Organization events and ad hoc committees when required.

Requirements:

• Degree in a related discipline (Sports Science, Sports & Wellness, Business Administration, etc) and/or experience in a fitness centric facility with track records in designing & conducting fitness programmes.

• Ability to thrive under work pressure, good problem-solving skills.

• Able to think fast and decisive.

• Ability to multi-tasked and good at administrative work.

• Excellent communications skills – both written and spoken

• Proficient in software – i.e. Microsoft Office, Microsoft Excel and Powerpoint.

• Able to work shift and public holidays when required.

• Fun & outgoing personality with a proven ability to work well both individually and in team.