Head of Digital Engagement & Inclusion Programs

Public Service Division; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Public Service Division is seeking a Senior Manager to lead strategy, design, delivery, and scaling of digital engagement programmes in partnership with communities and GROs/GRLs. You will translate national digital inclusion objectives into practical, scalable initiatives for seniors, low-income households, families, youths, and other target groups.

You will build and manage cross-sector partnerships, define governance, drive performance, and lead a high-performing team focused on measurable

Qualifications

• 10–15 years of relevant experience in programme development, programme management, community engagement, partnership development or related fields.
• Demonstrated experience designing, delivering, and scaling community-based or public-facing programmes for diverse population groups.
• Proven ability to develop and manage multi-stakeholder partnerships, including experience working with community organisations, grassroots leaders, public agencies, or similar stakeholders.
• Strong strategic thinking and the ability to translate policy priorities and community needs into practical programme and partnership plans.
• Strong project, organisational, stakeholder management, communication, and negotiation skills, with the ability to manage multiple priorities and resolve complex issues.
• Experience in establishing performance measures and using data, feedback, and evaluation findings to drive continuous improvement.
• Proven leadership and people-development capabilities, with a track record of building accountable, collaborative, and high-performing teams.

Responsibilities

• Lead the strategy, design, delivery, and scaling of digital engagement and adoption programmes through strong community partnerships.
• Translate national digital inclusion objectives and community needs into effective, sustainable programmes for seniors, low-income households, families, youths, and other target groups.
• Build and manage partnerships with Grassroots Organisations (GROs), Grassroots Leaders (GRLs) and 3P sector partners to extend programme reach, deepen participation, and achieve measurable outcomes.
• Oversee programme planning, mobilisation, implementation, and scaling in partnership with internal teams and community stakeholders.
• Establish governance, operating processes, and feedback mechanisms to support consistent delivery and accountability.
• Establish and monitor programme and partnership performance indicators, including reach, engagement, adoption, service quality, stakeholder satisfaction, and impact.
• Lead, mentor, and develop the team, setting clear priorities, responsibilities, and development plans.

Skills

Programme development

Community engagement

Partnership development

Leadership

Strategic thinking

Communication

Negotiation

Job description

Public Service Division is seeking a Senior Manager to lead strategy, design, delivery, and scaling of digital engagement programmes in partnership with communities and GROs/GRLs. You will translate national digital inclusion objectives into practical, scalable initiatives for seniors, low-income households, families, youths, and other target groups.

You will build and manage cross-sector partnerships, define governance, drive performance, and lead a high-performing team focused on measurable