Head of Customer Experience & Quality Transformation

Schneider Electric; Singapore; On-site; SGD 210,000 - 320,000; Full time

Benefits offered by this job

Total Rewards program

Career development opportunities

Job summary

Schneider Electric in Singapore is a strategic leadership role focused on transformation, continuous improvement, and strengthening customer experience across the Zone. You will partner with Zone and Country leaders to embed a culture of excellence, drive efficiency, and deliver measurable business impact.

The role emphasizes leading CS&Q initiatives, addressing critical quality issues, and developing teams with data-driven problem-solving and digital enablement.

Qualifications

• Engineering or related technical discipline required.
• 8–10 years of Quality Management experience in manufacturing, operations, or factory environments.
• Lean Six Sigma expertise with a track record of driving continuous improvement.

Responsibilities

• Design and lead continuous improvement strategies across the Zone.
• Lead country assignments to reinforce CS&Q function where required.
• Deploy global Customer Experience initiatives with measurable impact.
• Resolve high-profile quality issues using structured problem-solving.
• Partner with Zone leadership to elevate offers, processes, tools, and people capabilities.
• Champion operational excellence and productivity gains.
• Plan and execute data-driven preventive actions to mitigate risks.
• Coach Zone I2P teams in advanced problem-solving.
• Promote digital technologies and analytics to boost decisions.

Skills

P&L management

Stakeholder influence

Communication skills

Cross-functional partnerships

Customer focus

Multicultural leadership

Matrix leadership

Education

Bachelor's degree in Engineering or related technical discipline

Tools

Lean Six Sigma

Job description

Schneider Electric in Singapore is a strategic leadership role focused on transformation, continuous improvement, and strengthening customer experience across the Zone. You will partner with Zone and Country leaders to embed a culture of excellence, drive efficiency, and deliver measurable business impact.

The role emphasizes leading CS&Q initiatives, addressing critical quality issues, and developing teams with data-driven problem-solving and digital enablement.