Director, Customer Experience & Quality

SCHNEIDER ELECTRIC SINGAPORE PTE LTD; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Schneider Electric Singapore is seeking a strategic leader to drive transformation across the CS&Q function, delivering continuous improvement, better customer experience, and enhanced offer quality. This role works with Zone and Country leadership to instill excellence and sustainable performance.

You will lead cross-functional teams to deploy global customer experience initiatives, tackle critical quality issues, and elevate operations through data-driven actions and digital tools.

Qualifications

• Expert-level problem-solving and data-driven approach.
• Strong technical foundation.
• Analytical, adaptable, and thriving in a fast-paced environment.
• Bachelor's degree in Engineering or related technical discipline preferred.
• 8-10 years of experience in Quality Management within manufacturing, operations, or factory environments.
• Trained and experienced in Lean and Six Sigma methodologies, with a track record of driving continuous improvement initiatives.

Responsibilities

• Design, deploy, and lead continuous improvement strategies to enhance process efficiency and digital tool adoption.
• Serve on assignment within a designated country to reinforce the CS&Q function and lead the country CS&Q organization when required.
• Lead the deployment and execution of global Customer Experience initiatives with effective localization and measurable impact.
• Drive resolution of high-profile quality issues using structured problem-solving and cross-functional collaboration.
• Partner with Zone CS&Q Leadership to elevate customer experience through robust improvements in offers, processes, tools, and people capabilities.
• Champion operational excellence and continuous improvement programs delivering measurable productivity gains.
• Plan and execute data-driven preventive actions to mitigate quality risks and improve customer outcomes.
• Coach Zone I2P teams in advanced problem-solving and foster a culture of continuous improvement.
• Promote digital technologies, analytics, and automation tools to enhance decision-making and efficiency.

Skills

Stakeholder influence

Cross-functional collaboration

Verbal and written communication

Multicultural leadership

Customer-centric mindset

Matrix leadership

Education

Bachelor's degree in Engineering or related technical discipline

Lean Six Sigma training

Tools

Lean Six Sigma

Job description

This is a strategic leadership role responsible for driving transformation and continuous improvement initiatives across the Zone to enhance customer experience, strengthen offer quality and reliability, and improve operational efficiency. The role partners closely with Zone and Country leadership teams to build a culture of excellence, innovation, and continuous improvement, ensuring sustainable business performance and customer satisfaction.

What will you do?

• Design, deploy, and lead continuous improvement strategies to enhance process efficiency, accelerate digital tool adoption, and strengthen the capabilities of CS&Q professionals across the Zone.
• Serve on assignment within a designated country to reinforce the CS&Q function, strengthen quality culture, and, where required, provide direct leadership of the country CS&Q organization.
• Lead the deployment and execution of global Customer Experience initiatives, ensuring effective localization and measurable business impact.
• Drive resolution of high-profile and business-critical quality issues, leveraging structured problem-solving methodologies and cross-functional collaboration.
• Partner with the Zone CS&Q Leadership Team to define and execute strategies that continuously elevate customer experience through robust and sustainable improvements in offers, processes, tools, and people capabilities.
• Champion operational excellence and continuous improvement programs that deliver measurable productivity gains and internal efficiencies.
• Lead the planning and execution of data-driven preventive actions to proactively mitigate quality risks and improve customer outcomes.
• Coach and develop Zone I2P teams in advanced problem-solving methodologies, fostering a culture of continuous improvement and operational excellence.
• Promote and leverage digital technologies, analytics, and automation tools to enhance decision-making, efficiency, and customer experience.

What are the key skills we are looking for?

• Strong business acumen with a solid understanding of profit and loss (P&L) management.
• Proven ability to influence stakeholders and drive alignment across functions.
• Excellent verbal and written communication skills.
• Demonstrated capability to build strong cross-functional partnerships and foster collaboration.
• Customer-focused mindset with a passion for delivering exceptional customer experiences.
• Experienced in working within multicultural environments and leading teams through indirect or matrix reporting structures.

What qualifications will make you successful?

• Expert-level problem-solving and issue resolution capabilities, with a structured and data-driven approach.
• Strong technical foundation.
• Highly analytical, adaptable, and capable of thriving in a fast-paced environment.
• Bachelor's degree in Engineering or a related technical discipline preferred.
• 8-10 years of experience in Quality Management within manufacturing, operations, or factory environments.
• Trained and experienced in Lean and Six Sigma methodologies, with a track record of driving continuous improvement initiatives.

What's in it for me?

• High-visibility role with direct influence on organizational strategy and customer outcomes
• Opportunity to lead transformation and embed a customer-first culture at scale
• Collaborative environment with access to senior leadership and cross-functional partners
• Comprehensive development programs and pathways for continued career growth

Bring your passion for customers and leadership excellence to a team that's ready to welcome you!

Rewards designed for you

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* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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