Director, Customer Experience & Quality Excellence

SCHNEIDER ELECTRIC SINGAPORE PTE LTD; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Schneider Electric Singapore is seeking a strategic leader to drive transformation across the CS&Q function, delivering continuous improvement, better customer experience, and enhanced offer quality. This role works with Zone and Country leadership to instill excellence and sustainable performance.

You will lead cross-functional teams to deploy global customer experience initiatives, tackle critical quality issues, and elevate operations through data-driven actions and digital tools.

Qualifications

• Expert-level problem-solving and data-driven approach.
• Strong technical foundation.
• Analytical, adaptable, and thriving in a fast-paced environment.
• Bachelor's degree in Engineering or related technical discipline preferred.
• 8-10 years of experience in Quality Management within manufacturing, operations, or factory environments.
• Trained and experienced in Lean and Six Sigma methodologies, with a track record of driving continuous improvement initiatives.

Responsibilities

• Design, deploy, and lead continuous improvement strategies to enhance process efficiency and digital tool adoption.
• Serve on assignment within a designated country to reinforce the CS&Q function and lead the country CS&Q organization when required.
• Lead the deployment and execution of global Customer Experience initiatives with effective localization and measurable impact.
• Drive resolution of high-profile quality issues using structured problem-solving and cross-functional collaboration.
• Partner with Zone CS&Q Leadership to elevate customer experience through robust improvements in offers, processes, tools, and people capabilities.
• Champion operational excellence and continuous improvement programs delivering measurable productivity gains.
• Plan and execute data-driven preventive actions to mitigate quality risks and improve customer outcomes.
• Coach Zone I2P teams in advanced problem-solving and foster a culture of continuous improvement.
• Promote digital technologies, analytics, and automation tools to enhance decision-making and efficiency.

Skills

Stakeholder influence

Cross-functional collaboration

Verbal and written communication

Multicultural leadership

Customer-centric mindset

Matrix leadership

Education

Bachelor's degree in Engineering or related technical discipline

Lean Six Sigma training

Tools

Lean Six Sigma

Job description

Schneider Electric Singapore is seeking a strategic leader to drive transformation across the CS&Q function, delivering continuous improvement, better customer experience, and enhanced offer quality. This role works with Zone and Country leadership to instill excellence and sustainable performance.

You will lead cross-functional teams to deploy global customer experience initiatives, tackle critical quality issues, and elevate operations through data-driven actions and digital tools.