Hard Services Lead

CBRE Group, Inc.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking a Hard Services Lead to supervise engineering works at client sites, ensuring professional, efficient delivery under contract.

You will coordinate daily team activities, escalate issues to stakeholders, arrange preventive maintenance, and provide performance reports to management.

The role requires a Diploma in Engineering with 5+ years of engineering experience, strong MS Office skills, and excellent organizational abilities.

Qualifications

• Requires Diploma in Engineering with 5+ years of engineering experience.
• Prior shift management or supervisory experience preferred.

Responsibilities

• Coordinate and manage the team's daily activities.
• Act as point of contact for escalated communications between stakeholders and service providers.
• Arrange regular maintenance of equipment and troubleshoot faults.
• Review work order data and present performance/status reports to management.
• Conduct vendor market research and cost-benefit evaluations.
• Track facility expenses, both regular and ad-hoc.
• Resolve complex problems to meet team objectives.
• Develop new techniques to help the team meet objectives.
• Impact team and related teams' objectives.
• Ensure outcomes positively impact customer objectives.
• Lead by example and model CBRE RISE values.

Skills

Engineering leadership

MS Office

Organizational skills

Education

Diploma in Engineering

Job description

About the Role:

As a CBRE Hard Services Lead, you will be the key front line of CBRE in responding and attending to Site and Employer Representatives. This is a supervisory role to ensure that the Engineering Works and Services under the Contract are rendered and performed professionally, effectively, and efficiently.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Point of contact for escalated communications between stakeholders and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
• Arrange for regular maintenance of equipment, first-responder for troubleshooting equipment faults.
• Review data from work order reports and create and present performance and progress status reports to management. Make suggestions on how to improve efficiency.
• Conduct market research and compare costs and benefits when evaluating new vendors.
• Keep track of regular and ad-hoc facility expenses.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• Diploma in Engineering with 5+ years of Engineering experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master- level inquisitive mindset.