Hands-On Ward Operations Lead

Recruit Express Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Recruit Express Pte Ltd. seeks a hands-on Operations Executive to support ward operations and collaborate with Ward Service Associates, supervisors and nursing teams.

This role requires strong operational coordination, ownership of daily service delivery, and proactive problem-solving on the ward. You will oversee deployment of WSAs, ensure stock and dietary needs are met, and drive quality improvements in a fast-paced hospital environment.

Qualifications

• Degree or equivalent qualification (with at least 1 year of relevant experience)
• Strong interest and experience in operations, team coordination or service management.
• Hands-on, practical and comfortable working closely with frontline teams.
• Good attention to detail with a strong commitment to service standards.

Responsibilities

• Support the Ward Service Associate (WSA) team and ensure service standards are consistently maintained.
• Oversee and coordinate the deployment of approximately 20 WSAs across the wards, working alongside another supervisor.
• Manage different staff deployment patterns to ensure adequate operational coverage.
• Work closely with ward supervisors and nursing teams to ensure smooth and effective service delivery.
• Monitor ward supplies and ensure sufficient stock is available for daily operations.
• Coordinate WSAs to support patients’ nutrition and dietary requirements.
• Provide guidance and direction to WSAs to ensure operational standards are met.
• Identify opportunities for quality improvements and support the implementation of initiatives.
• Take ownership of operational issues and provide practical solutions when challenges arise.
• Support other ad-hoc operational duties as required.

Skills

Experience

Operations

Team coordination

Education

Degree or equivalent qualification

Job description

Recruit Express Pte Ltd. seeks a hands-on Operations Executive to support ward operations and collaborate with Ward Service Associates, supervisors and nursing teams.

This role requires strong operational coordination, ownership of daily service delivery, and proactive problem-solving on the ward. You will oversee deployment of WSAs, ensure stock and dietary needs are met, and drive quality improvements in a fast-paced hospital environment.