Guest Services Supervisor, F&B Ops for New Outlet

MDESG PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

Fortuna is expanding! We are excited to announce the opening of our sister outlet, and we're looking for a passionate and experienced Service Supervisor to join our growing team.

This role is vital in ensuring smooth daily operations, delivering exceptional guest service, and supporting the team as we grow into new ventures. You’ll play a key role in upholding our standards while also contributing to the successful launch and operation of the new outlet.

Qualifications

• Experience in a supervisory role in F&B or hospitality.
• Strong knowledge of food and beverage operations.
• Excellent communication and leadership skills.
• Customer-focused with proactive problem-solving attitude.
• Ability to work in a fast-paced environment and handle pressure.
• Familiarity with POS systems and basic computer skills.
• Diploma or certification in Hospitality Management is a plus.
• Flexible to work shifts, weekends and holidays.

Responsibilities

• Supervise and support F&B service staff during daily operations
• Ensure high-quality service standards and guest satisfaction
• Assist in training, scheduling, and evaluating team members
• Monitor inventory levels and coordinate with purchasing when needed
• Handle guest feedback and resolve issues promptly
• Ensure compliance with health, safety, and hygiene regulations
• Support management in implementing service improvements
• Assist in opening and closing procedures, including cash handling and reports
• Coordinate with kitchen and bar teams for smooth service flow
• Uphold brand standards and promote a positive work environment

Skills

Supervisory experience

F&B operations knowledge

Communication skills

Leadership

Customer focus

Problem solving

POS systems

Basic computer skills

Education

Diploma in Hospitality Management

Tools

POS systems

Basic computer skills

Job description

Fortuna is expanding! We are excited to announce the opening of our sister outlet, and we're looking for a passionate and experienced Service Supervisor to join our growing team.

This role is vital in ensuring smooth daily operations, delivering exceptional guest service, and supporting the team as we grow into new ventures. You’ll play a key role in upholding our standards while also contributing to the successful launch and operation of the new outlet.