F&B Service Supervisor — Lead New Outlet Launch

Forensic Document Examination Service; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Fortuna is expanding! We are seeking a passionate and experienced Service Supervisor to join our growing team. This role ensures smooth daily operations, delivers exceptional guest service, and supports the team as we launch the new outlet.

You will play a key role in upholding standards, guiding staff, and contributing to the successful opening and operation of the sister outlet in Singapore.

Qualifications

• Experience in a supervisory role in F&B or hospitality.
• Excellent communication and leadership skills.
• Diploma or certification in Hospitality Management is a plus.

Responsibilities

• Supervise and support service staff during daily operations.
• Ensure high-quality service standards and guest satisfaction.
• Assist in training, scheduling, and evaluating team members.
• Monitor inventory levels and coordinate with purchasing when needed.
• Handle guest feedback and resolve issues promptly.
• Ensure compliance with health, safety, and hygiene regulations.
• Support management in implementing service improvements.
• Assist in opening and closing procedures, including cash handling and reports.
• Coordinate with kitchen and bar teams for smooth service flow.
• Uphold brand standards and promote a positive work environment.

Skills

Leadership

Guest service

Communication

Problem solving

POS systems

Education

Diploma in Hospitality Management

Tools

POS systems

Job description

Fortuna is expanding! We are seeking a passionate and experienced Service Supervisor to join our growing team. This role ensures smooth daily operations, delivers exceptional guest service, and supports the team as we launch the new outlet.

You will play a key role in upholding standards, guiding staff, and contributing to the successful opening and operation of the sister outlet in Singapore.