Guest Experience Concierge (Front Desk & VIP)

Pan Pacific Group; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Pan Pacific Group is seeking a Front Office associate to efficiently check guests in and out, register rooms, and ensure accurate guest accounts. You will inform relevant departments of arrivals, changes, and special arrangements, while maintaining a high level of service and a positive corporate image.

Responsibilities include handling reservations in the absence of staff, liaising with management on complaints, and ensuring VIP and Special Attention guests are properly greeted and accompanied

Responsibilities

• Sell, register and assign rooms to incoming guests, ensuring registration cards are filled up correctly.
• Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Accepts reservations in the absence of Reservation Assistant.
• Record in Handover List of any special arrangements and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests’ account.
• Check all guests’ bills before presentation to guest upon check out.
• Charge all monies due to the hotel to the respective travel agents or companies.
• Declare all shortages or excess to Accounts Department.
• Attend to all requests and requirements from guests promptly and handle complaints tactfully.
• To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.
• Create a positive first impression to guests with regards to corporate image.
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP and Special Attention guests’ arrivals and departures.
• Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met up by Duty Manager, and benefits are explained upon check in.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Job description

Pan Pacific Group is seeking a Front Office associate to efficiently check guests in and out, register rooms, and ensure accurate guest accounts. You will inform relevant departments of arrivals, changes, and special arrangements, while maintaining a high level of service and a positive corporate image.

Responsibilities include handling reservations in the absence of staff, liaising with management on complaints, and ensuring VIP and Special Attention guests are properly greeted and accompanied