GUEST RELATION MANAGER

sospiri pte. ltd.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

sospiri pte. ltd. is seeking a hospitality service role within our Singapore restaurant to warmly welcome guests, manage reservations, and ensure personalised service. You will collaborate with the restaurant team to maintain smooth daily operations and uphold high hospitality standards.

The role focuses on guest engagement, handling enquiries, VIP arrangements, and contributing to overall guest satisfaction during busy service periods. A professional appearance and strong teamwork are essential.

Qualifications

• Hospitality and guest relations skills.
• Ability to handle enquiries and complaints professionally.
• Focus on personalised guest experiences.

Responsibilities

• Welcome and engage guests, ensuring a warm and professional dining experience.
• Build and maintain relationships with regular guests, VIPs and corporate clients.
• Handle guest enquiries, special requests, feedback and complaints professionally.
• Coordinate reservations, table arrangements and special occasions with the restaurant team.
• Work closely with the Restaurant Manager and service team to ensure smooth daily operations.
• Maintain guest preferences and relevant reservation information to provide personalised service.
• Assist with VIP arrangements, events and special functions.
• Follow up on guest feedback and help improve overall guest satisfaction.
• Support the team during busy service periods and ensure service standards are maintained.
• Train and guide service staff on guest engagement and hospitality standards.
• Maintain a professional appearance and represent the restaurant appropriately at all times.

Skills

Guest engagement

Communication

Customer service

Relationship building

Job description

Welcome and engage guests, ensuring a warm and professional dining experience.

Build and maintain good relationships with regular guests, VIPs and corporate clients.

Handle guest enquiries, special requests, feedback and complaints professionally.

Coordinate reservations, table arrangements and special occasions with the restaurant team.

Work closely with the Restaurant Manager and service team to ensure smooth daily operations.

Maintain guest preferences and relevant reservation information to provide personalised service.

Assist with VIP arrangements, events and special functions.

Follow up on guest feedback and help improve overall guest satisfaction.

Support the team during busy service periods and ensure service standards are maintained.

Train and guide service staff on guest engagement and hospitality standards.

Maintain a professional appearance and represent the restaurant appropriately at all times.