Guest Services Executive (Front Desk)

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. in Singapore is seeking a Guest Services Executive to drive front desk operations and uphold brand standards across the guest journey.

You will welcome guests, assist with check-in/check-out, and guide visitors to local attractions while promoting hotel facilities. The role requires clear English communication and the ability to converse in a second language; a hospitality diploma and at least one year of customer service experience are preferred.

Qualifications

• Diploma in hospitality or related field.
• Minimum 1 year of relevant experience or in customer service.
• Excellent written and communication skills in English; ability to communicate in a second language.

Responsibilities

• Welcome guests and promote hotel facilities and in-house services.
• Assist guests with check-in and check-out procedures.
• Confirm payment modes and process pre-authorizations or deposits as required.
• Manage guest inquiries and provide timely, helpful responses.
• Process invoices at check-out and collect feedback on stay.

Skills

English proficiency

Second language communication

Education

Diploma in Hospitality

Job description

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas
• Assist guests with check-in and check out
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment
• Manage and assist guests with any enquiry that may arise
• Process all guests check out by confirming invoice balance, payment mode and feedback on stay

Knowledge and Experience

• Diploma from preferably hospitality or related field
• Minimum 1 years’ relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language