Guest Services Duty Manager - Lead & Elevate Stays (Room to Grow)

Katong Holdings Pte Ltd; Singapore; On-site; SGD 54,000 - 69,000; Full time

Benefits offered by this job

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

F&B discount

Employee Rate at IHG Hotels

Growth Opportunities

Job summary

Katong Holdings Pte Ltd. seeks a Duty Manager (Guest Services Leader/Neighbourhood Host) for Hotel Indigo Singapore Katong/Holiday Inn Express Singapore Katong. Lead the front desk team, drive guest satisfaction, and leverage local neighbourhood knowledge to create memorable stays.

The role focuses on operational leadership, revenue awareness, and cross-department collaboration within a global hospitality brand. On-site position with competitive benefits.

Qualifications

• Bachelor's Degree in Hotel Admin/Management or equivalent.
• 4+ years of Front Office/guest services experience with supervisory exposure.

Responsibilities

• Inspire team and guests with personalised service and neighbourhood knowledge.
• Supervise Reception and Reservations staff and monitor standards.
• Coordinate with other departments and support Front Office operations.
• Manage guest billing, discounts, and revenue-related tasks.
• Ensure Brand Standards are applied consistently across the hotel.
• Assist with manpower planning and employee engagement activities.

Skills

Guest services

Leadership

Communication

Education

Bachelor's Degree

Tools

OPERA

Microsoft Office

Job description

Katong Holdings Pte Ltd. seeks a Duty Manager (Guest Services Leader/Neighbourhood Host) for Hotel Indigo Singapore Katong/Holiday Inn Express Singapore Katong. Lead the front desk team, drive guest satisfaction, and leverage local neighbourhood knowledge to create memorable stays.

The role focuses on operational leadership, revenue awareness, and cross-department collaboration within a global hospitality brand. On-site position with competitive benefits.