Head Mixologist (Hotel)

ssg hotels pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Discounts on F&B

Room rate discounts

Global Learning & Development

Staycation nights

Food & Beverage discount

Job summary

The Garcha Group in Singapore is seeking an experienced F&B operations leader to supervise daily outlet service and guest experience across its boutique hotels. You will oversee service standards, drive efficiency, and ensure a seamless guest journey in a hospitality environment.

As part of the Garcha Group, you will manage beverage and food service, mentor staff, and collaborate with other departments to maintain high-quality hospitality and guest satisfaction.

Qualifications

• Experience in F&B service preferred.
• Strong guest relations and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Ensure exceptional customer service by delivering high standards of F&B service in line with brand and culture.
• Oversee daily F&B operations for efficiency and guest satisfaction.
• Respond promptly to guest inquiries and resolve issues to a satisfactory conclusion.
• Maintain knowledge of menus to provide recommendations and enhance guest experience.
• Ensure orders are accurately recorded in POS and reflected in billing.
• Monitor service delivery to ensure timely and accurate delivery of beverages and food.
• Coordinate with Engineering, Housekeeping and other departments for smooth operations.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Food & Beverage Service and Guest Experience

• Ensure exceptional customer service by consistently delivering high standards of food and beverage service in accordance with the hotel's brand standards and service culture.
• Oversee daily F&B service operations to ensure efficiency, consistency, and guest satisfaction.
• Respond promptly and proactively to guest inquiries, concerns, and complaints, taking ownership until satisfactory resolution.
• Ensure all team members understand and uphold the hotel's service standards and expectations.
• Maintain extensive knowledge of food and beverage menus to provide appropriate recommendations and enhance the guest experience.
• Anticipate guest needs, recognize individual preferences, and deliver personalized service to encourage guest satisfaction and loyalty.
• Ensure guest orders are accurately recorded in the Point-of-Sale (POS) system and that all items served are correctly reflected in the final bill.
• Monitor service delivery to ensure food and beverages are served accurately, efficiently, and in a timely manner.
• Regularly engage with guests to obtain feedback, identify areas for improvement, and enhance overall service quality.
• Serve as a role model by demonstrating professionalism, appropriate conduct, and a guest-focused service approach.

Overseeing Daily Operations and Achieving Targets

• Plan, organize, and manage operational resources to achieve departmental objectives and business goals.
• Oversee daily outlet operations, ensuring service quality, operational efficiency, and compliance with established standard operating procedures.
• Maintain the quality and consistency of food and beverage offerings, including the beverage program and service standards.
• Monitor inventory levels, operating par stock, equipment, and supplies to ensure operational readiness and cost efficiency.
• Ensure compliance with established recipes, portion controls, and inventory management procedures.
• Conduct regular inspections of outlet facilities, equipment, and service areas to maintain cleanliness, presentation, and operational standards.
• Coordinate with Engineering, Housekeeping, and other departments to address maintenance and operational requirements.
• Ensure compliance with applicable food hygiene, HACCP, workplace safety, and regulatory requirements.
• Monitor daily opening and closing procedures to ensure operational readiness and proper handover.

Management and Leadership of Outlet

• Supervise, motivate, and guide F&B team members to ensure consistent service standards and operational performance.
• Monitor employee performance, grooming, attendance, and punctuality in accordance with company policies.
• Promote a positive and collaborative working environment while maintaining professional conduct and accountability.
• Provide regular coaching, guidance, and constructive feedback to improve individual and team performance.
• Assist in recruitment, onboarding, and orientation of new employees.
• Support workforce planning, manpower allocation, and staff scheduling to ensure adequate operational coverage.
• Coordinate with internal departments and external service providers to ensure smooth outlet operations.
• Assist in sourcing, evaluating, and negotiating with suppliers and contractors when required.
• Maintain confidentiality and exercise professional discretion when handling guest, employee, and company information.

Marketing, Revenue Management and Cost Control

• Promote food and beverage offerings through proactive guest engagement, product recommendations, and upselling opportunities.
• Identify potential revenue opportunities and recommend initiatives to improve outlet performance and profitability.
• Support the implementation of marketing campaigns, promotions, and F&B initiatives to drive revenue and guest