Butler (Hotel)

MURRAY PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Marriott discount

Global learning + development

2 nights yearly staycation

20% off F&B

Job summary

The Garcha Group is seeking friendly front-line colleagues for its Singapore hotels. You will meet and greet guests, assist with luggage, provide room orientations and ensure a warm, welcoming arrival.

This role supports seamless guest care across Front Office and related departments and requires a professional, well-groomed appearance. You will coordinate dining, reservations and local experiences while maintaining high standards of etiquette and guest satisfaction throughout the stay.

Qualifications

• Experience in delivering high-level guest service.
• Ability to greet and assist guests professionally.
• Outstanding communication and teamwork skills.

Responsibilities

• Meet and greet guests upon arrival and farewell.
• Escort guests and luggage within the hotel and provide room orientation.
• Assist with check-out procedures and in-room dining/reservations as needed.
• Respond to guest inquiries and coordinate with Front Office, Housekeeping and F&B to ensure exceptional service.
• Record guest preferences and requests and handle special dietary or facility needs.
• Promote hotel facilities and local recommendations, maintaining discretion and professionalism.

Skills

Guest services

Front desk

Guest satisfaction

Communication

Tools

Reservation systems

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintain a well-groomed appearance as per company standard.
• Meet and greet guests upon arrival/farewell.
• Escort guests and luggae within the hotel premises and provide a room orientation.
• Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services.
• Handle check-out procedures smoothly, ensuring guest satisfaction.
• Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.
• Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc to provide the best service for hotel guests.
• Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times).
• Coordinate special food requests (eg. dietary needs etc.).
• Be familiar with and promote hotel facilities, provide destination information and local recommendations.
• Be available for guest needs at any time during their stay.
• Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.
• Upholding the highest standards of etiquette, service, and professionalism
• Handle matters with discretion and professionalism.
• Any other duties / tasks as requested by management.